Service Center Operative

• Prepare garments for washing and starting the paperwork trail the entire process.
• Create/find batch to record washing around the service center and inspection details on SAP.
• Read the customer information on any incoming laundry paperwork from station to be aware of any special instructions or notes.
• Load relevant wash detail, perform full inspection of all garments/items to identify needed repairs, condition code, and record wash information into SAP and Prima.
• Tag any repairs found and produce a repair ticket.
• Separate repairs from non-repairs keeping them separated.
• Add an inspection tag, initialing and dating once you are having to sign off as a fit for purpose, condition code and complete garments without repairs.
• Add repair garments to the trolley awaiting move to sewing area.
• Separate pool stock and leavers kit into the tubs.
• Print tickets (correct color for day) for the garments and clip to paperwork.
• Prepare crate with 12 garments and matching paperwork.
• Ensure that daily gloves are washed in the domestic machine.
• Correct processing of clean kit.
• Be aware of the day’s priorities given by your supervisor .

• Understanding the 7-day turnaround process goal and the day order of work.
• Always escalate issues that prevent you from achieving the 7-day turnaround goal to a supervisor.
• Be prepared to move sections and complete other work when needed, that you have been trained on to increase productivity or efficiency.
• Working alongside your other service colleagues, so that collectively the laundry is returned back to brigades within the agreed 7-day turnaround objective.
• Responsible for returning the clean, repaired, launder kit bagged back to the customer at the specific location or station. Ensuring correct bagging of clean kit is accurate.

• Fold and pack garments correctly to meet presentation standards & brigade requirements.
• Audit and double check garments/ tickets/ repairs before packing.
• Be aware of day order and brigade days.
• Liaise with Drivers when needed.

• May perform warehouse picking and packing.

• Take part in a weekly housekeeping check /tidy up/ and cleaning exercise in your work area.
• Ensure desks are clutter free and clean.
• Ensure all equipment used is according to the training given and the specific requirements of the machines being used.
• Complete “Near Hits” for all unsafe acts, resolving if you can, and escalate to the supervisor.

• Ability to work unusual hours.
• Strong attention to detail and accuracy skills
• Good judgement and decision-making skills.
• Ensuring paperwork trail and opening batches within the system are accurate.
• Manual handling of laundry bags.
• Ability to work under pressure and act with good judgement skills understanding order of priority.
• Strong communication skills to work with the team.
• Act as a role model
• Proficient use of computer and mouse.
• Read, write and speak proficiently in English.
• Sit, Stand, Reach, Bend, Walk, Kneel, Stoop, Lift up to 13.6 lbs.
• Perform repetitive tasks with minimal supervision and sustain attention.
• Meet deadlines.
• Work in extreme heat or cold along with dust/fumes/gases and with moderate noise levels.
• Wear required PPE such as facemasks, sleeves, gloves, eye protection.

MSA Safety