Consumer and Business Banking Senior Relationship Banker, Shrewsbury, MA
- Shrewsbury, Shropshire
- Permanent
- Full-time
As a Senior Relationship Banker, you are responsible for managing and enhancing client relationships, focusing on attracting and retaining new clients while strengthening existing ones. You directly manage and grow a client portfolio of high value consumer and small business clients. This role involves maximizing cross-sales opportunities through effective customer profiling, with the ultimate goal of cultivating interest in various consumer and business banking products. You deliver an exceptional customer experience through engagement of customers in the branch, over the phone, and through collaboration with business partners. The Senior Relationship Banker provides comprehensive support to clients, ensuring their needs are met and issues are resolved efficiently.
- Independently manage a portfolio comprised of both high value consumer clients and small business customers.
- Proactively deepen relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach to portfolio customers.
- Be the expert on Santander products and services and be able to articulate the benefits that will help customers based on their need.
- Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future.
- Recommend and deliver needs-based solutions while also identifying and introducing key partners as appropriate.
- Collaborate with team members and partners to achieve branch goals and drive overall performance.
- Participates in joint calling with Product partners to generate and deepen relationships with business customers.
- Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
- Engage customers through digital platforms to enhance customer interactions and educate them on self-service options.
- Employ critical thinking and problem resolution skills to address client inquiries and challenges effectively.
- Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
- Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
- Responsibilities may extend to supporting nearby branch locations based on business necessity.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma, GED or equivalent education:: Business Management, Finance, or equivalent field - Required.
- Bachelor’s degree in related field or equivalent: demonstrated through a combination of work experience, training, military service, or education - Preferred.
- 5+ Years Experience selling products and/or services in an incentive-based environment - Required. (OR)
- 2+ Years in Financial Services with direct experience acquiring new client relationships and developing existing client relationships - Required. (OR)
- 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND)
- 12+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required.
- Motivated to help people achieve financial goals.
- Strong financial acumen with a general knowledge of consumer and small business products, and lending.
- Proven track record in sales and cross-selling products and services.
- Proven ability to manage a portfolio of clients effectively.
- Proven relationship-building skills and a customer-centric approach.
- Ability to work effectively in a team environment, building strong relationships with colleagues and business partners.
- Ability to use critical thinking to solve problems and provide solutions to customer issues.
- Excellent communication, consultative and influence skills both verbal and written.
- Demonstrated proficiency using the phone to engage with customers.
- Ability to display a credible, trustworthy, and professional image at all times.
- Proficient in using digital tools and technology to enhance customer engagement.
- Ability to follow directions, policies, and procedures.
- Ability to identify and escalate concerns of risk to appropriate channels.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Computer proficiency and basic math skills.
- Ability to work branch hours, which can include weekends and evenings.
- No Certifications listed for this job.
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
- Experience in Microsoft Office products.