Customer Support Engineer
PerkinElmer
- Slough, Berkshire
- Permanent
- Full-time
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- Performs maintenance, repair and validation of laboratory instruments and their accessories.
- Organizes routine maintenance activity as allocated on a monthly basis.
- Carries out repairs on instruments as and when required.
- Assist in administrative duties when requested by site leader.
- Actively demonstrates compliance with performance targets.
- Makes returns of all fully completed service documentation including Service Reports, Time Sheets, Expenses Claims, etc, routinely as required.
- Maintains high level of customer satisfaction while performing the above.
- HNC or equivalent in Electronics, Biology, Chemistry or related discipline.
- Previous experience of working in a lab environment
- Experience of maintenance, calibration and/or repairs of any laboratory equipment preferred but user experience of relevant instrumentation a suitable alternative background.
- Scientific and technical background or knowledge in analytical or biotechnology disciplines would be ideal, especially Liquid Chromatography (HPLC and UHPLC).
- Previous experience of using or servicing Waters, Agilent or GE instruments.
- Exhibits an assertive personality with a strong bias for action and a results-orientation.
- Good analytical skills to solve problems autonomously.
- The ability to work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions.
- Fluent in English in both reading and writing
- Good written and oral communication skills.
- Good interpersonal skills and a Team Player
- Evidence of skills, or enthusiasm to develop skills in an array of engineering areas.
- Professional training and development
- Great team environment
- Bonus and excellent benefit
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