About the roleTitle – Security OfficerPay Rate – £50k per yearLocation – Covent GardenShift Timings – Day and nights, 42 hours per weekYour main responsibilities include:
Leadership & Motivation:
Inspire and support security supervisors and officers to consistently meet or exceed client service expectations.
Workforce Management:
Ensure agreed staffing levels are always maintained, arranging appropriately trained relief officers when required.
Client Liaison:
Attend client meetings to discuss security operations, resolve concerns, and identify areas for improvement or development.
Compliance & Documentation:
Ensure site-specific Assignment Instructions, risk assessments, and all relevant compliance documents are accurate and up to date.
Training & Development:
Maintain comprehensive training records for all officers, including relief staff. Organize required training and ensure all compliance and audit requirements are met.
Martyn’s Law Compliance:
Ensure all security operations, training and risk assessments align with requirements of Martyn’s Law, including preparedness against terrorist threats, mitigation planning and public safety awareness.
Incident Management:
Respond promptly to incidents, taking appropriate action and ensuring incidents are recorded, escalated, and resolved efficiently.
Strategic Planning:
Develop and maintain a comprehensive security plan for the site in collaboration with senior stakeholders.
Operational Oversight:
Monitor and ensure that security supervisors are executing their duties effectively, in line with established protocols.
Investigations & HR Support:
Conduct or support internal investigations and participate in HR processes as needed in collaboration with the Operations Lead.
Talent Development:
Mentor and develop security personnel, fostering a culture of growth and progression. Identify and nurture internal talent to support succession planning.To succeed in this role, you will need the following:
Qualifications & Certifications
SIA Door Supervisor and/or Close Protection Licence (required)SIA CCTV Licence (required)First Aid at Work (valid certificate)Strong understanding of Health & Safety legislationKnowledge of or training in Martyn’s Law (Protect Duty) compliance
Experience
Minimum 3–5 years of experience in a security managementExperience managing teams in a high-profile or complex multi-functional siteProven experience in handling incidents, emergency response, and conflict resolutionDemonstrable experience in developing and delivering training
Skills & Abilities
Strong leadership and team management skillsExcellent communication and interpersonal abilities (written and verbal)Competent in drafting reports, incident logs, and maintaining compliance documentationGood IT skills, including Microsoft Office and workforce management systemsAbility to develop and implement security plans, risk assessments, and SOPs
Knowledge
Sound knowledge of current security trends, threats, and technologiesUnderstanding of regulatory requirements including GDPR, Health & Safety, and Protect Duty (Martyn’s Law)
Desirable Criteria:
NVQ Level 3 or higher in Security Management or similarPrevious experience working with high-profile clients or in a corporate/public venue settingExperience in working with external stakeholders (e.g., emergency services, local authorities)Counter-terrorism awareness training (e.g., ACT Awareness/ACT Security)
Personal Attributes:
Professional and confident with a proactive and solution-focused approachCalm under pressure and able to make sound decisions in emergenciesHigh attention to detail with a strong sense of accountabilityFlexible and adaptable to changing operational demandsCommitted to continuous improvement and team developmentAbout our companyAt BardWood Support Services we are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognize that PEOPLE are our most valued resource and as such we aim to ensure our employees are matched within the right role that suits them, with a view to help them progress.
