Tribe Delivery Lead

British Airways

  • Harmondsworth, Greater London
  • Permanent
  • Full-time
  • 7 days ago
A career without limitsAs the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.The Role:Tribe Delivery LeadJoin the BA Digital team at British Airways as a Tribe Delivery Lead where you’ll be at the forefront of delivering transformative digital products that enhance the customer journey. This leadership role is pivotal in ensuring seamless execution, technical excellence, and continuous innovation across our product tribes. What You’ll Do:
  • Develop and own the delivery strategy for the Nexus tribe, ensuring alignment with wider business outcomes and technology goals.
  • Partner with the Tribe Business Lead to drive value-focused, market-led outcomes, ensuring robust collaboration between business and technology teams.
  • Lead the planning and execution of delivery roadmaps, monitoring product and technical performance while continuously improving delivery practices.
  • Ensure alignment with architecture, cyber security, and data governance standards, integrating these into the delivery backlog.
  • Coach and support delivery teams, fostering a collaborative, agile, and outcome-driven culture across the tribe and squads.
  • Drive the adoption of emerging technologies and modern development practices to enhance delivery capability.
  • Engage with senior stakeholders across British Airways and external partners to ensure seamless integration and delivery success.
  • Use delivery metrics and team health insights to guide performance improvements and ensure a high standard of delivery excellence.
What You’ll Bring to British Airways:
  • A strong blend of technical acumen and delivery expertise, with the ability to translate complex details into business-aligned decisions.
  • Proven experience leading diverse, cross-functional teams in fast-paced, agile environments.
  • Excellent organisational, communication, and stakeholder management skills.
  • A continuous improvement mindset, with the drive to challenge the status quo and promote technical innovation.
Your Experience:
  • Demonstrated success in leading large-scale delivery programmes, preferably within eCommerce or digital transformation environments.
  • Solid understanding of airline industry functions, cyber security, and digital optimisation tools (e.g., A/B testing, personalisation, remarketing).
  • Deep experience in Agile, Scrum, and SAFe frameworks.
  • Strong understanding of cloud platforms (especially AWS) and the impact of technology decisions on operational expenditure.
  • Background in software engineering, architecture, or technical leadership.
Ready to lead at the intersection of digital innovation and customer experience? Apply now and be part of the journey at British Airways.What we offer:We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.We never stand still, and we don’t expect our people to either.Inclusion & DiversityAt British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

British Airways