Front of House Manager- Branded 4-Star Property
- Derbyshire
- £35,000 per year
- Permanent
- Full-time
Location: Derby, East Midlands
Salary: Circa £35,000 per annum plus bonus up to 10% of salaryWe are currently seeking an experienced Front Office Manager to lead the Front Office department at our well-established 4-star branded hotel. With over 100 guest rooms and extensive meeting and event facilities, this is a fast-paced, guest-focused environment where operational excellence and service delivery are paramount.As part of a recognised brand within the hospitality sector, our hotel prides itself on delivering a consistently high standard of guest service and operational efficiency and will need a confident leader with a proven background in similar-sized operations and a passion for hospitality excellence.Key Responsibilities:
- Lead the day-to-day operations of the Front Office, including Reception and Night Teams
- Ensure brand standards and service expectations are consistently met or exceeded
- Motivate, train and develop a high-performing front-of-house team
- Effectively manage departmental rotas, KPIs, and team performance
- Work cross-functionally with Housekeeping, Revenue and F&B to optimise guest experience and maximise occupancy
- Act as a key point of contact for guest feedback, escalations, and VIP services
- Maintain up-to-date knowledge of local area and hotel services to support guest enquiries
- Prior experience as a Front Office Manager or Assistant Manager in a 4-star branded hotel environment
- Strong PMS knowledge (e.g., Opera or similar)
- Proven ability to lead teams in high-volume, high-pressure environments
- Exceptional guest service ethos and commitment to quality
- Confident decision-maker with excellent interpersonal and communication skills
- Flexible to work a variety of shifts including weekends, early mornings, and evenings