Personal Injury Specialist
First Central Insurance & Technology Group
- Haywards Heath, West Sussex Manchester
- £32,000-35,000 per year
- Permanent
- Full-time
- Investigative mindset: Our personal injury cases will involve gathering facts, studying legal documents, and conducting detailed investigations. Being adept at research helps build a solid claims case.
- Excellent Communication: As a personal injury specialist, you'll interact with clients, insurance companies, and Claimant solicitors. Effective communication is essential for conveying information clearly.
- Analytical: You'll need to analyse complex situations, assess evidence, and make informed decisions. An analytical approach helps in evaluating complex PI claims.
- Negotiation: Negotiating settlements with insurance companies or other parties is a common aspect of personal injury work. Being a skilled negotiator is key.
- Deadline driven: Timeliness is essential in legal matters. Personal injury specialists must manage deadlines for filing documents, responding to inquiries, and meeting requirements of a claim.
- Own and manage a portfolio, of moderately complex Personal Injury, third party motor claims and associated damage claims, as defined below; within own agreed authority levels of up to £55,000:
- Vulnerable Road User Claims; Pedestrians, motor cyclists, bicycles
- Specific KYO Claimant solicitors
- Initial fraud concern cases, if not retained by Fraud, e.g., LVI
- Moderate bodily injury claims and psychological trauma
- Claims managed within the Personal Injury Claims Portals
- Scottish & Northern Ireland Jurisdiction Claims
- Manage and negotiate (a small caseload) of development files outside own authority limit on strict referral to Senior Personal injury Specialists
- Ensure all files are reserved accurately and liability is agreed within existing case law and accident circumstances
- Responsible for ensuring the reserves fully reflect the level of damages on each file
- Process and authorise claim payments as required within personal authorities
- Effectively negotiate with customers, suppliers, and all relevant Third-Party representatives
- Proactive management, assessment and sign off all litigation including tracking trends and identifying process improvements
- Ensure any bodily injury claims which exceed the large loss criteria are reviewed and promptly reported to our Large Loss team
- Ensure all continuous improvement ideas are raised via the Team leader or Technical Lead
- Identify and champion potential fraudulent claims and participates in internal audit activity
- Act as a mentor, buddy and referral point to our Personal Injury Handlers
- Assist colleagues with new starter training
- Develop and maintain effective relationships with colleagues and business partners
- Carry out duties, activities and tasks as directed within the Customer and Operations pillar
- Ensure compliance with Company Policies, Values and guidelines at all times
- Proficient Experience of handling personal injury claims including indemnity validation, accurate reserve setting, liability resolution, quantum assessment and settlement techniques
- Proficient Experience of handling third party Injury claims liaising effectively with different claimant representatives (KYO/ Non KYO)
- Proficient knowledge of liability assessment
- Proficient knowledge of RTA liability and litigation processes and ability to risk assess cases. Good knowledge of RTA/Article 75 and how or when to apply
- Detailed knowledge of all appropriate and relevant personal injury case law and the current legal landscape
- Proficient knowledge of motor claims including all areas of moderately complex Personal injury (as listed in Job Responsibilities)
- A good knowledge of working with the MOJ and OIC portals
- Full understanding of the main principles of English, Scottish, Irish and Foreign Law as it applies in the technical motor claims and legal field
- Solid understanding of all aspects of motor claims, to include credit hire, litigation, and potential fraud
- Experience of working and assisting colleagues in a team environment
- Commercial awareness and ability to shape counter strategies
- Thorough and effective communication skills, both verbal and written
- Strong Negotiation and influencing skills
- Excellent time management and organisation skills
- Good assertive skills
- Auditing and coaching skills
- Ability to act as a mentor/develop other and detect training needs.
- Ability to identify areas of business improvement.
- Tenacious and strong negotiator.
- Self-motivated and enthusiastic
- Able to evidence a thorough approach to claims handling
- Emphasis on attention to detail and accuracy
- Ability to work on own initiative and equally collaborate with others
- Flexible approach and positive attitude
- An organised and proactive approach
- Confident in presenting complex information