Customer Service Manager

B&M Retail

  • Newtownabbey, Co Antrim
  • Permanent
  • Full-time
  • 2 days ago
We are currently recruiting for a Customer Service Manager to join our team at the Abbey Trading Estate, Newtownabbey!This is a full time, permanent position and requires the flexibility to work shifts in the daytime, evenings and at weekends.As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.You will also:
  • Drive a team to deliver personable, polite and prompt service in the checkout area
  • Act as a role model displaying exceptional service to our customers
  • Be highly visible and approachable to customers and colleagues
  • Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
  • Ensure compliance of company stock control procedures within the appropriate timelines
  • Ensure company property, cash and stock are secure at all times
  • Play a vital part in continuing to make our stores a fun place to work!
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!It is essential that applicants have the following:
  • Experience of managing a small team, in a fast paced retail environment
  • Strong numerical and problem solving skills
  • A flexible approach and a 'can do' attitude
  • The ability to think on your feet
B&M Retail are one of the UK's fastest growing retailers and with our ongoing expansion plans there really hasn't been a better time to join us. We have a variety of exciting retail careers available & we offer fantastic on the job training. If you are looking to fast track your career the opportunities are endless!If you would like to join a great team in a fast paced, growing business, apply online today!B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.

B&M Retail