Pharmacist | Lookfantastic Store
- Manchester
- Permanent
- Full-time
- Support customers with health-related beauty concerns (e.g., acne, eczema, hair loss, nutritional supplements).
- Ensure the safe storage and handling of all pharmaceutical and regulated products.
- Provide information on potential product interactions or side effects related to health and beauty products.
- Deliver exceptional customer service in a retail beauty setting.
- Collaborate with beauty advisors to provide holistic consultations combining skincare/cosmetics with medical-grade or therapeutic solutions.
- Upsell dermatological and beauty products in line with the customer's needs.
- Ensure full compliance with GPhC (General Pharmaceutical Council) regulations and Lookfantastic operating procedures.
- Maintain all necessary records and documentation for medication supply.
- Monitor inventory levels of pharmacy stock, ensuring appropriate rotation and reordering of regulated items.
- Act as the Responsible Pharmacist (RP) when on duty.
- Provide ongoing training to retail and beauty staff on the pharmacological benefits of specific wellness and skincare products.
- Participate and lead (when required) staff briefings and strategy meetings to align on customer care initiatives and service innovation.
- Lead by example on the shop floor at all times.
- Will act as the stores Duty Manager as required and lead the team, service and sales.
- Engage and inspire the in store team daily to deliver world class service
- Adhere to all procedures and H&S regulations
- Ensure perfect store standards including top hygiene standards in all areas
- Update and maintain VM of brands when necessary
- Strong communication to the team, customers and all brand representatives.
- Stock management including receiving POs into the EPOS system and liaising with HQ teams to adjust stock queries and report stock loss.
- MPharm degree or equivalent in Pharmacy.
- Current and valid registration with the GPhC (General Pharmaceutical Council).
- Completed pre-registration year and passed the GPhC assessment.
- Minimum 1-2 years of post-qualification experience preferred (newly qualified pharmacists with strong retail/customer service skills will be considered).
- Experience in a retail setting with a strong customer service component.
- Knowledge of cosmetic dermatology, nutraceuticals, and OTC health products is highly desirable.
- Passion for beauty, wellness, and customer care.
- Confident communicator able to translate technical information into accessible, friendly advice.
- Strong ethical standards and attention to detail.
- Comfortable working cross-functionally with beauty advisors and retail teams.
- Commercially aware, with the ability to identify opportunities for product recommendations and wellness initiatives.
- Access bespoke development programmes that have been designed and developed by our in-house L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
- 25 days annual leave plus bank holidays.
- Don't want to work on your birthday? We don't either! Enjoy your day off on us!
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12-months.
- Access face-to-face and virtual appointments with our in-house GP.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
- State-of-the-art on-site gym.
- Access to our on-site physio.
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
- Access to on-site barber.
- Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.