Company DescriptionAgena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Yes, our roots are in car-park management, however, we’re so much more - expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the public’s everyday experience of travel and parking.PositionAn exciting opportunity has opened up for a Planning Coordinator in the Service Delivery team following a recent promotion!As a Planning Coordinator you will be responsible for scheduling all Service Delivery jobs for the London Based Engineers including ANPR installs, site surveys, maintenance jobs, offline sites and signage installations. Attention to detail is a necessity along with strong communication skills.Responsibilities and Duties· To be primarily responsible for the scheduling and monitoring of all Service Delivery jobs for the London Based Engineers using ServiceM8 and associated toolsets.· To ensure the schedule is produced to optimise resource deployment and maximise operational performance.· To communicate effectively to Team Members within the Service Delivery Team, Account Managers, Sales Leads and Sales Support.· To ensure Operational SLA and KPI targets are achieved.· To be reactive to offline sites ensuring these jobs are prioritised as per schedule.· To be a central point of contact for Field Based Engineers to re-prioritise jobs accordingly.Who you are· You thrive in fast-paced environments, effectively managing multiple priorities while maintaining attention to detail under pressure.· You love to be organised, detail orientated and busy!· Ideally you will have worked in a planning or scheduling position before· You take ownership of tasks and are motivated to achieve and exceed objectives with a proactive mindset.· You are committed to understanding customer needs and delivering solutions that provide value while aligning with business goals.· You seek opportunities for improvement and act on them without waiting for direction.· You are a strong team player but can also work autonomously, demonstrating accountability and reliability in your role.Agena ValuesWe believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.· Ambitious: we aim for world class service· Disruptive: we're here to change the industry· Ethical: we do things for the right reasons· Insightful: we use research to guide our decisions· Collaborative: We're better when we work together· Innovative: we help people see things differentlyOther information about the roleSalary: £27,500 per annumHours: 40 per week; Monday - Friday 9am - 5.30pmLocation: Lancing with hybrid flexibilities after probation periodThere is free onsite parking. The office dress code is smart casualOur selection process is as follows: Application – Competency Based Interview with Manager - 2nd interview with Senior ManagerYou must be able to legally live and work in the UK without sponsorshipThe postholder may be required to travel to external meetings on occasion by the most effective means availableBenefitsWe know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.· Incremental holiday increases to recognise long service· 2 volunteering days a year· Unlock your potential with our training, learning & development, and apprenticeship options throughout your career· Employee Assistance Programme - 24/7 confidential, independent and professional counselling· Cycle-to-work scheme· EV Charging points at office locations· Regular team/company socials· Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.We are a Mindful Employer and are committed to supporting your mental health at work.The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contactWe welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.(No agency speculative contact – thank you)
