Heating Support Engineer - Office Based
Octopus Energy
- Manchester
- Permanent
- Full-time
- Lead on ensuring surveys that pass through to a sales quote are technically viable for installation based on the criteria at that time
- Continually review and revise our technical check and support process to ensure its always fit for purpose and we maximise efficiency as the business scales
- Support the sales team to diligently develop how they respond to customer questions where technical informations and answers are needed
- Ensure technical rigour is applied at any stage where we see risk in our ability to install
- Ensure we provide outstanding customer service, make it easy for customers to navigate our interest to install pipeline and sharing best practice opportunities throughout
- Develop training and support materials to upskill our teams through spotting development areas and lead of small technical projects that help us improve
- Collaborate with other team members to share best practices and develop consistent approach to drive performance across all teams
- Be an advocate for low carbon products and the need for decarbonisation in the UK domestic housing stock
- To a fully trained technical expert in the world of heat pumps with a proven track record of installing of technically supporting installations
- A ruthless focus on performance development and continuous improvement
- A genuine passion for going above and beyond for customers
- An ability to show a completer finisher mentality and an understanding of processes as a whole being able to see the why behind each section of the business and how that creates the entire vision
- A start up / entrepreneurial mind-set being able to adjust to change and keep up with a fast moving business
- Experience of coaching and/or developing others in a customer centric environment
- Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
- Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won