2nd Line Support Engineer

SCC

  • Southend-on-Sea, Essex
  • £200 per day
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
2nd Line Support Engineer - 4 months Contract – £200/day via umbrella company – hybrid Southend-on-Sea – SCC FLEX CONTRACTWe are seeking a proactive and skilled 2nd Line Engineer to provide first and second-line technical support to end users. This role involves troubleshooting IT issues, ensuring smooth system operations, and assisting with escalations from the 1st line support team. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and a customer-focused approach.Your responsibilities as a 2nd Line Support Engineer:
  • Provide 1st and 2nd line support for hardware, software, and network issues.
  • Troubleshoot and resolve technical problems in a timely manner.
  • Act as an escalation point for 1st line support, handling more complex issues.
  • Install, configure, and maintain IT systems, including Windows and macOS environments.
  • Support Active Directory, Office 365, and other enterprise applications.
  • Diagnose and resolve network connectivity problems (LAN/WAN/Wi-Fi).
  • Maintain accurate documentation of issues, solutions, and system configurations.
  • Assist with IT projects, upgrades, and system improvements.
  • Perform password resets and account management within enterprise systems.
  • Log, track, and manage IT assets using asset ticketing systems.
As a suitable 2nd Line Support Engineer, you will have:
  • Previous experience in 1st and 2nd line support within an IT environment.
  • Strong knowledge of Windows Server, Active Directory, Office 365, and networking.
  • Experience with Hornbill Service Manager for IT service management.
  • Prior experience working in an NHS IT environment or supporting NHS systems.
  • Knowledge of ITIL processes and service desk tools.
  • Ability to troubleshoot hardware, software, and network issues effectively.
  • Familiarity with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
  • Excellent communication skills and a strong customer service mindset.
  • Ability to manage multiple tasks and work well under pressure.
If you are a results-driven 2nd Line Support Engineer with a passion for your work, we want to hear from you. Immediate start. References required.NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be by current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing

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