Head of Customer Success

Eurobase

  • London
  • £95,000 per year
  • Permanent
  • Full-time
  • 5 days ago
Company DescriptionEurobase is an international software and service provider, working with financial institutions in over 25 countries. We deliver enterprise solutions for insurance companies, banks, and financial institutions, alongside specialist IT recruitment services.With recognised expertise in reinsurance, insurance, and banking technology, we combine powerful software, industry knowledge, and a personal approach to build long-term client partnerships. Our mission is simple: to help our customers succeed by delivering innovative solutions, exceptional service, and lasting value.We C.A.R.E about our values, they are important in helping us achieve our cultural aspirations and are in service to our Purpose and Mission.
  • Collaboration & Teamwork - To achieve successful results, we must work together effectively. Share information and build relationships.
  • Accountability - Do what we promise, we accept responsibility for our decisions, actions, and results. We learn from our mistakes and grow stronger every time.
  • Respect & Inclusion - We recognise that the thoughts, feelings, and backgrounds of others are as important as our own. We will be open to learning our own bias and changing behaviours. Diversity, inclusion, and belonging are fundamental to the success of Eurobase. We aim to make a significant impact in our efforts to foster an environment where everyone can thrive.
  • Excellence - To provide excellent, high-quality products, services, and interactions. We strive to always exceed expectations.
PositionAt Eurobase, we're passionate about building lasting partnerships with our clients in the reinsurance and financial services sectors. We're now looking for a dynamic Head of Customer Success to join our Senior Leadership Team and lead the way in shaping, growing, and delivering an exceptional customer journey.In this pivotal role, you'll take ownership of the entire customer lifecycle - from onboarding through renewal and expansion! Ensuring our clients achieve maximum value from our solutions. You'll drive strategy, strengthen relationships with key customers, and champion a culture of excellence across the organisation.What you'll be doing:
  • Designing and delivering a clear customer success vision and strategy
  • Leading, mentoring, and developing a high-performing customer success team
  • Acting as a trusted partner and executive sponsor for key clients
  • Driving customer adoption, retention, and expansion within reinsurance and financial services
  • Collaborating across Product, Sales, and Engineering to ensure client needs shape our roadmap
  • Embedding a customer first culture across Eurobase
Requirements
  • Proven leadership in customer success within a SaaS/software environment
  • Deep knowledge of the reinsurance industry and its challenges
  • A track record of transforming support into proactive customer success functions
  • Strong analytical, communication, and stakeholder management skills
  • Experience with customer success tools, data, and metrics
Other informationThis is a fantastic opportunity for an experienced leader to make a genuine impact - shaping our customer success strategy, building lasting relationships, and driving measurable outcomes for both our clients and our business.

Eurobase