Logistics Customer Order Agent

Michael Page

  • Leicester
  • £26,000 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
We are actively looking to engage customer service & logistics professional for a retail based warehouse in Leicester! We are seeking an Logistics Customer Order Agent to join the expanding team!The Logistics Customer Order Agent will report into the Logistics & Customer Service Manager on a daily basis and be responsible for the following areas of the Leicester site:
  • Day to day responsibilities will include, but not limited to; daily checks on transport orders, shipment management, POD retrieval, and updating system.
  • Customer contact to resolve stock issues and order management concerns.
  • Handling customer enquiries via telephone and email, dealing with both inbound and outbound communication.
  • Daily checks on transport orders to ensure they have been collected and delivered in line with Customer requirements.
  • Booking in collections and deliveries.
  • Liaise with drivers & customer service teams regarding ETAs and problem solving.
  • Administration duties include extensive data inputting, filing, keeping staff records up to date.
An excellent opportunity based in Leciestershire!|Progression routes to grow rapidly with the business...The successful Logistics Customer Order Agent will be based in Leicester and embody the following experience / skills:
  • 2+ years' experience in a logistics & customer service environment.
  • Experience managing customer queries on the telephone and via email
  • Commutable to Leicester
Our client are a leader in the design, manufacture and distribution of high-end retail goods based in Leicester. This family-run business has been operational for 89 years and is rapidly expanding their e-commerce and store offerings to the market. Due to the incumbent leaving the business for maternity, we are actively seeking a candidate to fulfil a minimum of a 12 month obligation. The business turnovers in excess of 131 million, expanding up 9% YoY!
  • £26,000-£28,000
  • 15% annual bonus
  • 25+8 days holiday allowance
  • BUPA personal healthcare
  • Large opportunities for progression

Michael Page