Administrator - Outpatient Bookings (Maternity Cover)

Spire Healthcare

  • Blackpool
  • £22,386 per year
  • Contract
  • Full-time
  • 15 days ago
Job Description:Outpatient Bookings Administrator | Blackpool | 12 months Fixed-term contract | Full-time | 37.5 hours per week | £22,386 per annumSpire Fylde Coast Hospital, Blackpool has an exciting opportunity for an experienced individual to join our outpatient appointments team on a full-time, fixed-term contract to cover maternity leave.At Spire Fylde Coast Hospital, we provide comprehensive diagnostic services and treatments in a comfortable and relaxed private hospital environment. We offer fast access to high-quality healthcare with consultants who are experts in their field.Working Hours: Monday to Friday between 8 am and 6 pmContract Type: Fixed-term contract for 12 monthsAs Outpatient Administrator you will ensure the provision and maintenance of an efficient patient appointments service within the hospital.Duties and Responsibilities
  • Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
  • Manage the telephone lines in an effective and timely manner
  • Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)
  • Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
  • Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
  • Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter. Ensure an accurate record of the communication is held.
  • Ensure that the COBPS (consultant online booking and payment service) and insurer direct booking portals are both maintained effectively and in line with KPI's
  • Maintain departmental electronic and manual filing systems accurately
  • Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
Who we're looking for
  • High standard of secondary education with demonstrable literacy and numeracy skills
  • Track record of successful delivery in a similar role, in an office and / or customer service environment
  • Experience of handling high call volumes in a fast paced environment
  • Excellent customer service skills and telephone skills
  • Strong IT skills
  • You must also have excellent interpersonal and verbal and written communication skills
  • A team player with a can-do attitude
  • Previous Healthcare experience would be advantageous
BenefitsWe offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Private medical insurance
  • Life assurance
Our Values
  • We are extremely proud of our heritage in private healthcare and of our values as an organisation:
  • Driving clinical excellence
  • Doing the right thing
  • Caring is our passion
  • Keeping it simple
  • Delivering on our promises
  • Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.We commit to our employees well-being through work life balance, on-going development, support and reward.Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.For us, it's more than just treating patients; it's about looking after people.About Us:At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We're committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.About the Team: At Spire Fylde Coast Hospital, we provide comprehensive diagnostic services and treatments in a comfortable and relaxed private hospital environment. We offer fast access to high-quality healthcare with consultants who are experts in their field.

Spire Healthcare