Customer Service Advisor
- Winchester
- £12.80-13.50 per hour
- Temporary
- Full-time
We're looking for a Customer Service Advisor who can bring professionalism, empathy, and a can-do attitude to the busy Customer Service Centre. You'll be the friendly face and reassuring voice that helps residents, visitors, and businesses get the support they need.What You'll Do
- Be the first point of contact for customers via phone, email, online, and face-to-face in our reception.
- Handle a variety of enquiries, from simple questions to more complex issues - and make sure every customer leaves with a clear answer.
- Keep records accurate and up to date using the customer information systems.
- Provide reception cover at least once a week.
- Work closely with colleagues across the business to deliver joined-up solutions.
- Help promote new initiatives and services to the community.
- Support new team members and share your knowledge.
- Impact: Your work will directly help people in the community.
- Variety: No two days are the same - you'll be solving problems, answering questions, and learning along the way.
- Team spirit: You'll join a supportive, friendly team that values collaboration.
- Confident IT skills, including CRM and contact centre systems.
- Excellent communication, tact, and diplomacy.
- Ability to work independently and as part of a team.
- Calm and positive under pressure.
- Experience in a busy customer-facing environment is an advantage.
- You'll be available immediately as this is a temporary role that will start in September.
- You will be a team player with a desire to add value to the team.
- The hours will be Monday to Thursday 8.30am until 5pm and 8.30 am until 4.30pm on Friday