Support Secretary

NHS

  • Bangor, Gwynedd
  • £24,833 per year
  • Permanent
  • Full-time
  • 5 days ago
An exciting opportunity has arisen for an enthusiastic and highly organised individual to join our team in Bangor. The post holder will be responsible for providing professional, efficient, accurate and prompt administrative & clerical support to the Surgical Team.Main duties of the jobHigh levels of customer service and excellent communication/interpersonal skills are essential, along with the ability to use your own initiative to solve problems as they arise.The post holder will possess excellent time management skills, be well organised and have the ability to prioritise workload demands to meet deadlines, whilst producing work to the highest standards.The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.About usIf you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.DetailsDate posted29 August 2025Pay schemeAgenda for changeBandBand 2Salary£24,833 a year per annumContractPermanentWorking patternFull-timeReference number050-AC624-0825Job locationsSurgery, Ysbyty GwyneddPenrhosgarneddBangorLL57 2PWJob descriptionJob responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job descriptionJob responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.Person SpecificationQualificationsEssential
  • Good standard of general education / GCSE maths and English at grade C and above, or equivalent
  • NVQ level 3 or equivalent knowledge and experience or willing to work towards
  • L2 RSA / OCR or equivalent experience
Desirable
  • IT related qualification( CLAIT plus or ECDL) NVQ Customer Service L2 L2 Medical terminology Statutory and Mandatory training as per Health Board policy
ExperienceEssential
  • Knowledge of a range of administrative processes
Desirable
  • Experience of working in office environment. Experience of working within the NHS
Aptitude and AbilitiesEssential
  • Ability to communicate professionally and effectively with all levels of staff both verbally and in writing
  • Excellent Customer Service skill
  • Flexible and adaptable approach to changing service demands
  • Ability to meet deadlines
  • Good organisational skills
  • Ability to work to established policies, service level agreements and key performance indicators
  • Evidence of continual personal development
  • Knowledge of secretarial role including progress chasing
Desirable
  • Proficient in use of Microsoft office applications
  • Experience of using patient administration systems
  • Experience of organising meetings/activity
  • Knowledge of NHS Organisations
  • Welsh Language speaker
ValuesEssential
  • Good team working ethic
  • Approachable/friendly
  • Confident manner
  • Reliable
  • Develops own practice through reflection and learning
  • Empathetic
  • Able to travel to meet the requirements of the post
Desirable
  • Welsh Language speaker
Person SpecificationQualificationsEssential
  • Good standard of general education / GCSE maths and English at grade C and above, or equivalent
  • NVQ level 3 or equivalent knowledge and experience or willing to work towards
  • L2 RSA / OCR or equivalent experience
Desirable
  • IT related qualification( CLAIT plus or ECDL) NVQ Customer Service L2 L2 Medical terminology Statutory and Mandatory training as per Health Board policy
ExperienceEssential
  • Knowledge of a range of administrative processes
Desirable
  • Experience of working in office environment. Experience of working within the NHS
Aptitude and AbilitiesEssential
  • Ability to communicate professionally and effectively with all levels of staff both verbally and in writing
  • Excellent Customer Service skill
  • Flexible and adaptable approach to changing service demands
  • Ability to meet deadlines
  • Good organisational skills
  • Ability to work to established policies, service level agreements and key performance indicators
  • Evidence of continual personal development
  • Knowledge of secretarial role including progress chasing
Desirable
  • Proficient in use of Microsoft office applications
  • Experience of using patient administration systems
  • Experience of organising meetings/activity
  • Knowledge of NHS Organisations
  • Welsh Language speaker
ValuesEssential
  • Good team working ethic
  • Approachable/friendly
  • Confident manner
  • Reliable
  • Develops own practice through reflection and learning
  • Empathetic
  • Able to travel to meet the requirements of the post
Desirable
  • Welsh Language speaker

NHS