Helpdesk Analyst
- Fareham, Hampshire
- £16.00-16.67 per hour
- Permanent
- Full-time
- troubleshooting and problem-solving skills
- Excellent communication abilities
- Ability to manage and prioritise multiple tasks
Our client, a leading retail company in the south coast, is currently seeking a Helpdesk Analyst to join their IT support team on a contract basis- this could be a great opportunity for a graduate, someone with 1-2 years tech experience or if you're looking for a change in your current career.Key Responsibilities:
- Providing assistance in resolving technical issues
- Troubleshooting both hardware and software problems
- Managing and maintaining support tickets
- Ensuring timely and efficient resolution of support requests
- Collaborating closely with internal teams to ensure seamless IT operations
- Documenting and logging support activities and resolutions meticulously
- troubleshooting and problem-solving skills
- Excellent communication abilities
- Ability to manage and prioritise multiple tasks