2nd Line Support Engineer – Service Desk – Plymouth

Crimson

  • Plymouth
  • £27,000-32,500 per year
  • Permanent
  • Full-time
  • 2 months ago
2nd Line Support Engineer required for a leading client based in Plymouth. My client is currently seeking a We are seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team, with the opportunity of fieldwork. This is an excellent opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or for an experienced MSP engineer seeking their next challenge with a leading regional provider. In this role, you’ll work with a diverse range of technologies, clients, and security-focused environments, enhancing your technical expertise, problem-solving abilities, and client engagement skills.Key Skills and Responsibilities:
  • Provide Second Line technical support across desktops, servers, networks, and cloud services.
  • Deliver on-site support for a high-security client, ensuring strict compliance with security policies.
  • Troubleshoot and resolve escalated technical issues efficiently, both remotely and in person.
  • Support Microsoft 365, Windows Server, and networking technologies.
  • Proven experience in Second Line IT Support.
  • Strong expertise in Microsoft 365 (Email concepts, SharePoint, OneDrive, Azure AD).
  • Solid understanding of networking (LAN, WAN, VLAN, WiFi, IPsec, VPN)
  • Hands-on experience with Windows Servers (Active Directory, DHCP, DNS, GPOs, Print Management).
  • Excellent communication skills with the ability to engage professionally with clients.
  • A full driving licence (client site visits required).
  • Eligibility to obtain Security Clearance (SC level or higher)
Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancyMy name is Emma Siwicki,
and I manage this role.Apply for this roleFull Name(Required)FirstMobile(Required)Email(Required)FileAccepted file types: pdf, doc, docx, rtf, Max. file size: 2 MB.Upload your CV/resume or any other relevant file.How can we helpPlease insert your covering letter or include any further info hereΔSign up to our newsletter to get the latest news and updates from the team at Crimson.EmailBy subscribing you agree to ourΔOur business is driven by people and our reputation is built on providing products and services that genuinely reflect our values.Copyright © 2025, Crimson all rights reserved. Registered in England, number 04097664.

Crimson