Service Delivery Assistant

Victim Support

  • London
  • £23,400 per year
  • Contract
  • Part-time
  • 8 days ago
We have an exciting opportunity for a Service Delivery Assistant to join the Safer Space Plus team in London, working 18.75 hours a week.Working from the office one day a week with the remaining hours to be agreed with the successful candidate to include some evenings.Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?If yes, then we’d love to hear from you…County/BoroughGreater LondonOffice location5-7 Singer Street London EC2A4BQFull time/Part timePart timeHours per week18.75Work scheduleHours to be agreed with candidate to cover days and eveningsBasic Salary£11,700 (FTE £23,400 per annum)Contract typeFixed TermDBS required?EnhancedEnd date (if fixed term)31/03/2026Police vetting required?NoClosing Date23/09/2025Ref No6310Documents(PDF, 225.63kb)What we offerAt Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
  • Flexible Working Options: Including hybrid working.
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
  • Birthday Leave: An extra day off for your birthday.
  • Pension Plan: 5% employer contribution.
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
  • Wellbeing Support: Employee assistance programme and wellbeing support.
  • Inclusive Networks: Access to EDI networks and colleague cafes.
  • Sustainable Travel: Cycle to work scheme and season ticket loans.
  • Career Development: Ongoing training and support with opportunities for career progression.
About the RoleAs a service delivery assistant you will be:Supporting the service manager to provide a high quality service to victims of domestic abuse.
Be the initial point of contact for families referred into the service, completing initial risk and needs assessments over the phone
Providing information, advice and guidance to those families you engage with
Maintaining clear and accurate records within our case management system
Working with sensitive, confidential and secure dataYou will need:
  • Effective verbal/written communication and numerical skills.
  • Experience of working in a client focused service area or setting.
  • Experience of working and adhering to policies, processes and procedures.
  • Understanding and knowledge of the requirements relating to safeguarding, confidentiality and data protection.
  • Understanding and knowledge of equal opportunities and diversity.
  • Good understanding and knowledge of office systems and business support functions.
  • Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
  • Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
  • Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
  • Ability to work on own initiative and with minimal supervision to achieve deadlines.
  • Excellent record keeping skills with a focus on quality and accuracy.
  • A team player with a flexible working approach.
About Us:Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.How to apply:To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.We look forward to hearing from you.We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Victim Support