
Employment Specialist (Ipswich)
- Ipswich, Suffolk
- £30,000-32,000 per year
- Permanent
- Full-time
- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
- 2 Volunteer Days
- Company Pension Scheme - 5% Employee 5% Employer
- Health Insurance Allowance
- Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
- Annual Pay Review
- Enhanced Maternity/Adoption and Paternity Pay Arrangements
- Free access to BenefitHub - an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
- Refer a Friend Scheme
If you need any further information, talk to our experienced Internal Recruitment Team on 01702 208282 .is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.Location: IpswichHours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pmClosing Date: 18 September 2025Key Responsibilities
- Meet, and strive to exceed personal performance targets, Key Performance Indicators and all Quality and Compliance measures.
- Progressively manage a caseload of referred customers with a disability and/or health support needs using a variety of appropriate strategies to help them overcome barriers to gaining employment.
- Learning disability, health support needs awareness and self-development/knowledge to provide specialist support to customer group
- Undertake in-depth assessments using a suite of tools to fully understand a customer's circumstances, preferences and holistic barriers to progression to employment
- Achieve the Customer Service and Quality Standards required on the programme.
- Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression.
- Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training).
- Use social prescribing to develop and improve customer circumstances (e.g. healthy eating classes, smoking cessation and social groups).
- Work with multiple agencies to develop holistic approaches to support customers. With customer consent undertake case conferences with external agencies to jointly optimise support packages.
- Fully understand the local labour market to source suitable job opportunities
- Undertaking direct marketing to employers using digital and electronic formats e.g. email, LinkedIn, Facebook, Twitter etc.
- Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments.
- Co-produce effective in-work support plans with participants and employers, based on an assessment of need, providing practical support to ensure a smooth transition into work. When appropriate facilitate job carving opportunities.
- Be mindful of Health & Safety within the customer's workplace and actively promote and report (if appropriate) to ensure a safe working environment for all customers.
- Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
- Maintain IT files and customer records to the required compliance and quality standards.
- Work from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility.
- A good working knowledge of the local labour market in the specified geographical locations
- Experience of working with people with multiple and complex needs in particular those with learning disabilities.
- Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams
- Experience of working in a target driven environment.
- Experience of delivering services to meet contractual and quality standards
- Knowledge of the employability industry and/or Knowledge of the recruitment industry
- Understanding of Supported employment Opportunities and associated frameworks (IPS/SEQF)
- Experience of working with people in 'advice & guidance' environments
- Full driving license to enable deployment across a specified geographical area (region), when required