SVP Retail

• Act as the architect and implementer of a comprehensive retail strategy, spanning multiple channels, including sophisticated digital platforms, institutional sales networks, and direct-to-consumer pathways.
• Identify and capitalize on new growth opportunities in retail markets

• Optimise the retail end to end customer journey devising and implementing go to market readiness in a largely untapped space.
• Implement standardised processes to ensure consistent customer experience including category management and key word allocation - driving the discoverability of content for the consumer.
• Develop and monitor key performance indicators for retail

• Build, develop, and lead high-performing retail operations teams
• Establish clear performance expectations and accountability measures
• Foster a culture of innovation, collaboration, and customer-centricity
• Provide mentorship and professional development opportunities for team members

• Oversee retail P&L responsibility including revenue growth, cost management, and profitability
• Work closely with Pricing Director to ensure pricing levels for the consumer channel maintain strong revenue and margin.

• Design and implement customer experience strategies that drive loyalty and repeat business
• Utilise customer feedback and market research to continuously improve retail offerings
• Ensure seamless integration between physical and digital retail experiences
• Develop innovative approaches to enhance customer engagement and satisfaction

• Product Innovation & Development: Proven track record in launching and scaling new product lines across diverse markets.
• Revenue Optimisation: Deep expertise in identifying and activating commercial levers to drive sustainable growth.
• Strategic Partnerships: Experience building and managing both internal alliances and external partnerships to unlock value.
• Channel Strategy: Skilled in leveraging multiple commercial channels; ideally with omnichannel experience.
• Leadership & Team Building: Demonstrated ability to build, inspire, and lead high-performing cross-functional teams.
• Global Perspective: International experience preferred, with a nuanced understanding of regional market dynamics.
• Customer-Centric Mindset: Holds exceptionally high standards, with a luxury-brand level of attention to detail and customer experience.
• Feedback-Driven: Actively seeks and integrates feedback to improve outcomes and team performance.
• Innovative & Strategic: A forward-thinking strategist who brings fresh ideas and challenges conventional norms.
• Influential Communicator: Diplomatic and persuasive, able to champion the voice of the consumer across the organisation.
• Agility in Complexity: Thrives in ambiguity and complexity, with experience navigating matrixed, high-growth environments undergoing transformation.

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