First Line Service Desk Analyst

SCC

  • Chester
  • £150 per day
  • Permanent
  • Full-time
  • 8 days ago
  • Apply easily
First Line Service Desk Analyst - £150 per day via Umbrella – 1 month contract - Chester (onsite) - SCC Flex ContractYour Responsibilities as a 1st Line Service Desk:
  • Provide first-line technical support to end-users via phone, email, and chat.
  • Diagnose and resolve hardware, software, and network issues.
  • Log and manage incidents and service requests using the IT Service Management (ITSM) tool.
  • Escalate complex issues to 2nd and 3rd line support teams as necessary.
  • Maintain accurate and detailed documentation of support activities.
  • Ensure timely resolution of issues in line with Service Level Agreements (SLAs).
  • Deliver excellent customer service and maintain a high level of customer satisfaction.
As a suitable 1st Line Service Desk Support, you will have:
  • ITIL Foundation certification is a plus.
  • As a successful 1st Line Service Desk, you will:
  • Previous experience in a 1st line support or similar IT support role.
  • Strong knowledge of Windows operating systems and Microsoft Office Suite.
  • Basic understanding of networking principles and troubleshooting.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • ITIL Foundation certification is a plus.
If you are a results-driven 1st Line Service Desk Analyst with a passion for your work, we want to hear from you. Immediate start. References required.NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be by current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing.

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