Loan Trade Support Analyst (Hybrid - Flexible Options)
Broadridge Financial Solutions
- London
- Permanent
- Full-time
In this role you will respond to customer questions regarding operation and malfunctions and advise customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.ResponsibilitiesProvide technical trade and application support for portfolio management and loan management inquiries for clients in our cloud-based proprietary software.Research front-to-back office issues and questions pertaining to trade entries, order management, research manager, private debt, accounting, financial reporting, portfolio performance, compliance, data feeds, and reconciliations with the appropriate level of urgency and communication.Ensure an excellent client experience by providing proactive, timely, and effective communication regarding the impact, status, and next steps of the issues reported.Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery.Prioritize multiple client inquiries with different SLAs in a fast-paced environment.Manage client production upgrades by interacting with QA, development, the client, and assist with user acceptance testing before upgrading the Production environment.Escalate issues internally with the appropriate level of urgency to meet client deadlines.Qualifications1-3 years of professional work experience with a degree in finance, accounting, analytics, technology, or related fieldProven experience in the loan space.A passion for client service and technologyStrong analytical and problem-solving skillsFamiliar with SaaS portfolio management products and internal operationsExcellent written and verbal communication skillsAbility to navigate various levels in conversation with client Analysts to Senior Management on the business side and tech sideProficiency in Microsoft Office Suite and the ability to work in a collaborative environmentExperience with Salesforce, Jira, ITSM, and Confluence is a plusNice to haveKnowledge of SQL and level 3 dev supportExperience with a Fintech support, BPO, or similar role within Private debtExperience with SDLC and agile methodologiesPerform duties as an analytical extrovertAbility to connect and build relationships internally and externally quickly#LI-Hybrid
#LI-CB1We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.