Emergency Call Handler -PT

Braintree, Essex
£12.75-15.48 per hour
Permanent
Part-time

25 days ago

Are you looking for a new and exciting alternative career path within the forensic care sector?How would you like to work for an innovative and market-leading organisation?This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.Main duties of the jobThe right candidate needs to be able to multitask and work well under pressure.It's a very busy role, where no two days are the same (IT skills and Customer Service experience will be essential).We are looking for someone to join us Part-Time.Hours will be anywhere from 20-30 hours per week.Currently looking for OOH (out of hours) call handlers working over nights.This Emergency Call Handler role would suit candidates with excellent telephone and customer service skills, an understanding of telephone triage, and previous experience as a Call Handler.Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.About usMountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.We uphold these principles in our organisational values and behaviours towards each other and our patients.We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.DetailsDate posted08 August 2025Pay schemeOtherSalary£12.75 to £15.48 an hourContractPermanentWorking patternPart-timeReference numberoc-1754666711-4MNFDJob locationsbraintreeBraintreeCM77 8QNJob descriptionJob responsibilitiesAbout the RoleAre you looking for a new and exciting alternative career path within the forensic care sector?How would you like to work for an innovative and market-leading organisation?This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.Mountain Healthcare provide holistic support and offer forensic services across the country.We are looking for Emergency Call Handlers to work in our 24/7 contact centre, based in Braintree.The role is predominantly providing support for people affected by sexual assault and rape, whilst working with professionals such as Police and Social Services to arrange forensic examinations at one of our Sexual Assault Referral Centres.DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.We uphold these principles in our organisational values and behaviours towards each other and our patients.We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.Company benefits

Enhanced sickness pay scheme
Enhanced Maternity Pay after 1 year's service
Enhanced Neonatal/Adoption Pay after 1 year's service
Well-being programme
Advanced rota planning for better work-life balance
6 weeks annual leave
Pension Scheme
Life Assurance
Apprenticeships
Employee Assistant Programme
Long Service/Team of the Month Awards
A range of accredited and CPD training courses and masterclasses
Funding for higher education courses after one years' service

Job descriptionJob responsibilitiesAbout the RoleAre you looking for a new and exciting alternative career path within the forensic care sector?How would you like to work for an innovative and market-leading organisation?This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.Mountain Healthcare provide holistic support and offer forensic services across the country.We are looking for Emergency Call Handlers to work in our 24/7 contact centre, based in Braintree.The role is predominantly providing support for people affected by sexual assault and rape, whilst working with professionals such as Police and Social Services to arrange forensic examinations at one of our Sexual Assault Referral Centres.DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.We uphold these principles in our organisational values and behaviours towards each other and our patients.We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.Company benefits

Enhanced sickness pay scheme
Enhanced Maternity Pay after 1 year's service
Enhanced Neonatal/Adoption Pay after 1 year's service
Well-being programme
Advanced rota planning for better work-life balance
6 weeks annual leave
Pension Scheme
Life Assurance
Apprenticeships
Employee Assistant Programme
Long Service/Team of the Month Awards
A range of accredited and CPD training courses and masterclasses
Funding for higher education courses after one years' service

Person SpecificationQualificationsEssential

Essential Skills
To succeed in this Emergency Call Handler role, you will need:
Excellent telephone manner
Effective social skills gained from experience dealing with the public
Customer service skills
An understanding of the call handling and telephone triage roles
Effective communicator (both verbal and written)
Effective engagement skills
Effective listening skills
Results-orientated with good communication and interpersonal skills
IT literate
Ability to deal with confidential/sensitive and distressing information
Able to work under pressure
Knowledge of health and safety issues
Ability to prioritise workload and meet performance targets
Active team player
Demonstrates sensitivity to the needs of individuals and groups
Able to prioritise tasks, and to manage conflicting demands on time and resources, to deliver objectives
Ability to develop effective working relationships and demonstrate professional credibility with colleagues at all levels
Self-motivated - able to work on own initiative and work effectively as part of a team
Able to manage stressful situations and make sound decisions
Mature and professional approach to work.
Able to demonstrate flexibility in terms of location and working hours
Minimum of 3 GCSEs at grade C or above or equivalent
Evidence of undertaking additional skills training, willingness to develop further
Knowledge and understanding of equality and diversity issues

Person SpecificationQualificationsEssential

Essential Skills
To succeed in this Emergency Call Handler role, you will need:
Excellent telephone manner
Effective social skills gained from experience dealing with the public
Customer service skills
An understanding of the call handling and telephone triage roles
Effective communicator (both verbal and written)
Effective engagement skills
Effective listening skills
Results-orientated with good communication and interpersonal skills
IT literate
Ability to deal with confidential/sensitive and distressing information
Able to work under pressure
Knowledge of health and safety issues
Ability to prioritise workload and meet performance targets
Active team player
Demonstrates sensitivity to the needs of individuals and groups
Able to prioritise tasks, and to manage conflicting demands on time and resources, to deliver objectives
Ability to develop effective working relationships and demonstrate professional credibility with colleagues at all levels
Self-motivated - able to work on own initiative and work effectively as part of a team
Able to manage stressful situations and make sound decisions
Mature and professional approach to work.
Able to demonstrate flexibility in terms of location and working hours
Minimum of 3 GCSEs at grade C or above or equivalent
Evidence of undertaking additional skills training, willingness to develop further
Knowledge and understanding of equality and diversity issues

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