Billing Officer

Caerphilly County Borough Council

  • Hengoed, Caerphilly
  • Permanent
  • Full-time
  • 13 days ago
We are recruiting a Billing Officers at Caerphilly County Borough Council.Working hours: 37 hours
Contract Type: Full Time/Permanent
Location: Ty PenalltaThis is an exciting opportunity to join Team Caerphilly and provide support across the wider Council Tax and Business Rates Team.We pay an attractive salary of £25,584 - £27,269 and offer access to training and development opportunities.The Billing Officer is part of a team of administrators that assists in the billing and collection of council tax and business rates payable to the Council.The postholder will deal with correspondence, telephone calls and some face-to-face enquiries resulting from billing and collection action. Other duties include making payment arrangements with taxpayers and advising taxpayers facing court proceedings.Applicants must have strong customer service skills, be able to learn quickly with attention to detail and work under pressure in a busy customer-facing environment. The post involves working from home with a requirement to spend some time in the office, currently 1 or 2 days a week.Applicants must have 5 GSCEs Grade A* to C including Mathematics and English Language or equivalent qualification, be computer literate and have strong numeracy skills, together with good verbal/written communication skills.For the role, we ask that you have:
  • 5 GSCEs Grade A* to C including Mathematics and English Language or equivalent qualification
  • Experience of dealing with members of the public / customers and external organisations
  • Ability to respect confidentiality of the work (familiarity with Data Protection Act principles).
We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.To view the Job Description and Person Specification please select the relevant attachment from the attachments listAfter reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Glenn Edwards on 01443 864018 or emailApplications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact webrecruitment@caerphilly.gov.uk for further information.This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include a basic check with the Disclosure and Barring Service.Job title Billing Officer Job reference REQ0010403 Date posted 22/08/2025 Application closing date 04/09/2025 Location Hengoed Salary Gradd 5 £25,584 (SCP07) - £27,269 (SCP11) Package Cynllun pensiwn, Hawl gwyliau blynyddol hael, Disgownt ar aelodaeth hamdden, Rhaglen cymorth i gyflogeion Contractual hours 37 Basis Full time Job category/type Finance Attachments Job descriptionWe are recruiting a Billing Officers at Caerphilly County Borough Council.Working hours: 37 hours
Contract Type: Full Time/Permanent
Location: Ty PenalltaThis is an exciting opportunity to join Team Caerphilly and provide support across the wider Council Tax and Business Rates Team.We pay an attractive salary of £25,584 - £27,269 and offer access to training and development opportunities.The Billing Officer is part of a team of administrators that assists in the billing and collection of council tax and business rates payable to the Council.The postholder will deal with correspondence, telephone calls and some face-to-face enquiries resulting from billing and collection action. Other duties include making payment arrangements with taxpayers and advising taxpayers facing court proceedings.Applicants must have strong customer service skills, be able to learn quickly with attention to detail and work under pressure in a busy customer-facing environment. The post involves working from home with a requirement to spend some time in the office, currently 1 or 2 days a week.Applicants must have 5 GSCEs Grade A* to C including Mathematics and English Language or equivalent qualification, be computer literate and have strong numeracy skills, together with good verbal/written communication skills.For the role, we ask that you have:
  • 5 GSCEs Grade A* to C including Mathematics and English Language or equivalent qualification
  • Experience of dealing with members of the public / customers and external organisations
  • Ability to respect confidentiality of the work (familiarity with Data Protection Act principles).
We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.To view the Job Description and Person Specification please select the relevant attachment from the attachments listAfter reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Glenn Edwards on 01443 864018 or emailApplications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.If you have any difficulty applying online, please contact webrecruitment@caerphilly.gov.uk for further information.This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants. This will include a basic check with the Disclosure and Barring Service.

Caerphilly County Borough Council