Senior Client Advisor - Womenswear - Edinburgh

Harvey Nichols

  • Edinburgh
  • Permanent
  • Full-time
  • 12 days ago
Luxury department store, Harvey Nichols, is searching for a new Senior Client Advisor to join its thriving Womenswear department in Edinburgh. The Senior Client Advisor’s role is to provide a world-class luxury customer experience to your customers. You will offer your customers an exceptional and unique service, fostering a customer-first, clientelling-led environment to achieve your budget and targets.You will be the customer face to your clients, developing and building long-lasting client relationships that return week after week.Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.How we reward your hard work…At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;
  • Up to 40% off fashion
  • Up to 40% off hospitality
  • 30% off beauty and perfumery, wine and spirits
  • Clothing allowance
  • Competitive commission scheme
You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!About the role…As a Senior Client Advisor, you will be the first point of contact for our customers and make their fashion dreams a reality, providing a fun and enjoyable 5* experience. You will:
  • Build and maintain genuine, long-lasting client relationships providing an exceptional client experience at all touchpoints
  • Maintain excellent product knowledge, stay aware of competitors, and keep up with fashion trends and styling
  • Develop relationships with brands and buyers to develop exceptional product knowledge
  • Provide expert advice whilst achieving maximum sales and delivering memorable clientelling led customer experiences
  • Show we are obsessed with style by maintaining a high standard of presentation and merchandising of products in your department
  • Work closely with your team and celebrate fabulousness wherever you see it, supporting and mentoring them
  • Flexibility is a must; customer service can’t wait during weekends and evenings!
Is this you?We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.
  • Have you done something like this before in luxury retail delivering maximum sales?
  • Have you got previous clientelling experience?
  • Do you have an extensive knowledge of all things fashion?
  • Are you great at developing relationships?
If this sounds like you, we want to hear from you!Where do I sign?If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.

Harvey Nichols