EMEA ISG Premier Support Manager
Lenovo
- Renfrew, Renfrewshire
- Permanent
- Full-time
- United Kingdom
- Prepare and present reports on team performance and customer satisfaction.
- Develop and implement training programs for new products and technologies.
- Contribute to the development of technical support documentation and knowledge base articles.
- Stay informed of industry trends and participate in relevant training and development opportunities.
- 5+ years of experience in a technical support leadership role.
- Proven track record of building and leading high-performing technical support teams.
- In-depth knowledge of supported products and technologies.
- Excellent problem-solving and troubleshooting skills.
- Customer-centric approach and commitment to exceeding customer expectations.
- Experience with ITIL or other service management methodologies.
- Project management experience.
- Demonstrated ability to coach and mentor others.
- Excellent analytical and reporting skills.
- Experience in developing and implementing training programs.
- An open and stimulating environment within one of the most forward-thinking IT companies.
- Flat structures and fast decision-making processes.
- A modern and flexible way of working to combine personal and professional life, working from home.
- United Kingdom
- United Kingdom