German Speaking Team Leader - Call Centre

Recruitment Direct

  • Cambridge
  • £34,600 per year
  • Permanent
  • Full-time
  • 27 days ago
  • Apply easily
German Speaking Customer Care Team LeaderWest Cambridgeshire, UK£34,600 per yearWe’re looking for a German-speaking Team Leader with a passion for people, service, and leadership to join us in West Cambridgeshire. You'll manage a team of dedicated administrators who are the first point of contact for our customers, many of whom are passionate ambassadors of our products.What You’ll DoLead, coach, and inspire a team of Customer Care Administrators.Support your team in building strong customer relationships.Handle complex customer queries and follow up effectively.Monitor performance, run individual training, and drive team development.Support hiring and onboarding of new team members.Jump in and assist with customer enquiries during peak periods.Collaborate across departments to improve processes.Maintain deep knowledge of our products and IT systemsWhat You BringExperience as a Team Leader or Supervisor in customer service.Native-level fluency in German and English (written and spoken).A strong coaching mindset and team-focused attitude.Positive, clear communication and problem-solving skills.Ability to juggle priorities and drive performance.Willingness to learn our bespoke systems and adapt to change.What is on offerBe part of a caring, inclusive, and mission-driven company.Join a community that celebrates personal growth and wellbeing.Make an impact by helping others feel their best inside and out.

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