Operational Lead
- Bedford, Bedfordshire
- £34,000 per year
- Permanent
- Full-time
Location: Bedford
Type of Contract: Permanent
Hours: Monday - Thursday 8:15am – 4:45pm, Fridays 8:15am – 1:45pm
Benefits: 25 days holiday, pension scheme, life assurance 4x, enhanced maternity/paternity leave, free onsite parking, employee assistance programmeResponsibilities of the Operational Lead
- Oversee aftermarket operations, ensuring customer orders, service requests, spare parts, and warranty claims are processed accurately and on time.
- Act as the first point of contact for aftermarket enquiries, providing updates on order status, lead times, and service schedules while maintaining strong customer relationships.
- Coordinate with engineering, service, supply chain, and finance teams to resolve technical queries, support accurate invoicing, and ensure compliance with quality standards.
- Monitor warranty data, supplier performance, and customer feedback to identify quality issues, drive root cause analysis, and support continuous improvement initiatives.
- Prepare reports and KPIs on backlog, forecasting, supplier trends, and operational performance to support business planning and decision-making.
- Proven experience in customer service, order management, or operations support (ideally in an industrial or manufacturing environment).
- Strong organisational and time-management skills, with the ability to manage multiple priorities effectively.
- Acts with urgency, ownership, and accountability.
- Excellent communication and interpersonal skills with a strong customer focus.
- High attention to detail and accuracy in order processing, documentation, and reporting.
- Ability to identify and escalate quality issues promptly.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
- Problem-solving mindset with a drive for continuous improvement.