Senior IT Engineer
Michael Page
- London
- £45,000 per year
- Permanent
- Full-time
- You will play a key role in all the office IT hardware and end user application support, networking, office infrastructure resilience, offboarding and onboarding of all new employees from an IT perspective.
- Furthermore, you will also work closely with the IT Manager and Head of Security to make sure the cyber and physical security is kept up to date.
- Communication is vital in this role, as you will be liaising with stakeholders across the business, including overseas.
- Support for both internal and external audits are also within scope.
- At least 3 years of previous experience in a senior IT support role within a time-critical environment, including mentoring and/or coaching junior IT Support colleagues
- Professional knowledge of using Microsoft Entra, including managing users and Identity and Access Management
- Hands on experience of Windows laptop configuration, management and troubleshooting within a corporate environment, preferably including Intune
- In-depth knowledge of Microsoft 365 (including Defender) administration
- Experience managing VoIP phone systems
- Demonstrable knowledge of MacOS and iOS management and troubleshooting
- Proven track record of working to SLA's to deliver an excellent end-user experience
- Impeccable organisation and time management
- Collaborative mindset with the ability to adjust to a diverse range of users and teams
- Exceptional oral and written communication, listening, and presentation skills
- Experience delivering training to users on IT competencies, including M365 applications
- Demonstrable knowledge of corporate wifi set up and security best practice
- Professional knowledge of firewall and switch configuration and management
- Experience of setting up a network in a large office, including ethernet cabling
- Experience troubleshooting network issues
- Demonstrable knowledge of cyber security best practice
- Experience with cyber security platforms
- Experience in working with an MSP
- Experience of working alongside a managed SOC
- Experience of maintaining an ISO27001 environment