Digital Business Analyst

Cromwell

  • Leicester
  • Permanent
  • Full-time
  • 16 days ago
No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.We now have a fantastic opportunity available to join us as a Digital Business Analyst within our Digital department. Within this department we have a hybrid approach to location, part-time remote and part-time on site at our Digital Hub in Leicester.This role will suit an experienced Business Analyst who is able to gather, assess and validate requirements from a range of stakeholders. You will work closely with cross functional teams including development, UX, marketing, customer services and Cromwell Management to help shape and deliver an online experience that makes our customers lives easier.What will you do on a normal day?
  • Gather business and customer requirements to support the development of digital features from concept to launch.
  • Represent customers and business stakeholders throughout the development process by creating and championing stories that reflect business goals.
  • Evaluate as is and to be processes, identifying opportunities to simplify or improve them
  • Assist in the analysis of performance data to understand the value and priority of prospective new features.
  • Use Agile best practices, work closely with the design and development team to wireframe, proof of concept and implement new functionality efficiently.
  • Plan, arrange and execute workshops with key stakeholders as part of the requirements gathering process
  • Support end to end testing (including web and mobile) to ensure the new features meet the customers’ and business’ needs.
  • Supporting training documentation for end users and team members
What are we looking for?
  • Previous demonstrable experience as a digital business analyst or equivalent.
  • Proven experience of working closely with development teams in an Agile environment, Agile or Scrum training and qualifications a bonus.
  • Experience within e-commerce and retail, especially within a B2B or industrial supplies area.
  • Strong analytical and technical aptitude, with knowledge of APIs and SQL a bonus.
  • Ability to think through complex business problems, solve them by analysing data, and then communicate these in simple, straightforward manner.
  • Excellent written and verbal communication skills.
  • Organisational skills with the capability of prioritising own workload towards meet agreed deadlines.
  • The ability to work in a team and individually.
  • Passion for digital and an awareness of best practices, trends, and opportunities.
What will you get in return?
  • Competitive annual leave allowance with annual purchase scheme
  • Group Personal Pension
  • Company Funded Healthcare Cash Plan
  • Company bonus
  • Cycle to work scheme
  • Commitment to employee development plans
  • 24/7 Wellbeing and Employee Support”
Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.About CromwellCromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.We're all individuals, yet we're very much one united team. We treat everyone fairly - regardless of gender, sexual orientation, background, age or disability - and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it's about creating a culture where everyone is respected, empowered and able to realise their full potential.Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.Information for Recruitment AgenciesWe always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email

Cromwell