Senior Customer Relations Specialist

• Manage and nurture relationships with key clients to ensure satisfaction and loyalty.
• Handle customer inquiries and resolve issues promptly to maintain service excellence.
• Coordinate with internal teams to ensure timely delivery of services and solutions.
• Monitor client accounts and provide regular updates to stakeholders.
• Identify opportunities to upsell or cross-sell services to existing clients.
• Prepare reports on customer feedback and service performance for management review.
• Support the implementation of customer service initiatives and improvements.
• Contribute to a positive and professional team environment

• Experience in customer service, particularly in the transport, logistics & distribution industry.
• Strong communication and interpersonal skills to build and maintain client relationships.
• Excellent problem-solving abilities and a proactive approach to challenges.
• Proficiency in using customer relationship management (CRM) tools and systems.
• A collaborative mindset and the ability to work effectively in a small team setting.

• Competitive salary in the range of £26,000 to £30,000 depending on experience.
• Monthly performance-based bonus scheme.
• Friendly and supportive office environment in Eastbourne.
• Casual workwear policy promoting a relaxed atmosphere.
• Convenient central location with excellent transport links.

Michael Page