Restaurant Manager

Woodbridge, Suffolk
Permanent
Full-time

25 days ago

Restaurant ManagerJob Title:Restaurant ManagerDepartment:Food and BeverageReporting To:Operations ManagerPrimary Job Purpose:An exciting opportunity has arisen for Restaurant Manager to join our F&B team. This is a fast-paced role where you will be responsible for ensuring smooth service delivery of all events. The ideal candidate will have a proven track record of event service delivery and a natural flair for customer service.About the roleJob Title:Restaurant ManagerDepartment:Food and BeverageReporting To:Operations ManagerPrimary Job Purpose:An exciting opportunity has arisen for Restaurant Manager to join our F&B team. This is a fast-paced role where you will be responsible for ensuring smooth service delivery of all events. The ideal candidate will have a proven track record of event service delivery and a natural flair for customer service.Roles and Responsibilities:Supervise Restaurant planning with overall responsibility for service deliveryMaintain service delivery standards at all times by the teamEnsure quality standards are maintained for our products range and ensure these are presented correctly and effectively.Recruit, maintain and develop a strong team across all food and beverage areas at the resort.Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning.Ensure all new staff are fully inducted into the team, its culture and valuesWork closely with the Head Chef and Reservations team to ensure exceptional service delivery of all restaurant standards along with helping support events, including weddings and conferencesSupervise operational staff to ensure high quality of event deliveryCollaborate with other departments and operational staff to ensure all areas are ready for guestsManage client expectations, dealing with and resolving all queries promptly and efficientlyContribute to the development of team membersThis job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.Keys Skills:Experience in restaurants service managementLeadership skills to motivate and manage a teamConfidence and diplomacy to liaise with other departments to ensure effective team work that results in an exceptional experienceGood communication skills to find out exactly what clients/guests wantPersonal charm to greet guests and ensure a memorable experienceExcellent organisational and exceptional attention to detailA cool head to deal with last minute requests and problemsA can-do, adaptable and flexible approach to workAll staff Key Performance MeasuresOur values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.To focus on the guest experience at all times and continually strive to delight time after timeTo see each guest as part of a long-term relationship not a onetime eventTo create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated withTo encourage our team to contribute to excellent working conditions for allTo gain a reputation for delivering financial performance and being consumed and enthralled about business.BenefitsLQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:Discounts across the resort, including family and friendsFree onsite parkingProgression and career development opportunities.Pension SchemeFree staff meals whilst on shiftFree gym membershipAccess to wellness programmesShare of Resort's service charges on monthly basisExtra days holiday after 2 yearsAttitudeConfident and respectfulFriendly, charming and informativePassionate about Customer ServicePositive can-do attitudeHigh standard of personal appearanceRespectfulConscientiousApproachable and supportiveAbout the companyLQ is a family run, collection of quality destination led Hotel Resorts.Required Criteria

High standards of presentation and organisation
Great attention to detail
Excellent written and verbal communication skills
Ability to understand peaks and troughs of industry and work within a budget
Ability to create efficient staff rotas
Flexible approach to work
Multi-tasking and time-management skills, with the ability to prioritize tasks
GCSE English grade C /4 or above
GCSE Maths grade C/4 or above
Microsoft Excel beginner level
Experience working in hospitality or events
Experience of working to service delivery standards
Experience of reviewing and changing working methods for best practice.
Customer-service experience.
Experience of dealing with Customer complaints
Experience of working in public relations, preferably in the hospitality or travel industries
Knowledge of correct and effective recruitment practices

Desired Criteria

Willingness to undertake further training.
Microsoft Excel Intermediate level
Experience of using Res-Diary; Ez-runner; Rezlinx;
Experience of coaching and mentoring
Knowledge of Fourth Hospitality System
Coaching and mentoring

Skills you'll need

LQ Resorts

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