Homeless Assistant Administrator

Phoenix Futures

  • Derby
  • £24,637 per year
  • Permanent
  • Full-time
  • 16 days ago
Phoenix Futures at Derby City Drug and Alcohol Recovery Service have an exciting opportunity for someone looking to gain experience working in the Derby City Homeless treatment team for substance use.Service AreaDerby ServicesTownDerby CityStatusFull-timeContract TypePermanentTotal Salary Pro-Rata£24,637Posted Date09/05/2025Closing Date19/09/2025Vacancy Reference Number3827The RoleAs a homeless assistant administrator, you will support the homeless team at Derby City Drug and Alcohol Recovery Service to support with data, keep records pertaining to housing status & compiling data returns for our commissioners.The role is full time 37.5 hours per week. You will be part of a passionate and skilled team.To join us as a homeless assistant administrator at Derby City Drug and Alcohol Recovery Service, you will need:
  • To provide administrative and secretarial support
  • Take minutes at meetings and process through to distribution.
  • Photocopy documents, taking into account all aspects of confidentiality.
  • Maintain filing systems
  • Liaise with staff in other Phoenix Futures services and with outside agencies, as necessary
  • Maintain record keeping and data collection analysis
  • Logging incoming referrals and allocating to correct locality team
  • Maintain and use databases
  • Log, distribute and dispatch post and maintain appropriate records.
  • Carry out telephone reception duties, along side other main reception duties including being the first point of contact for clients entering the building.
  • Attend and participate in training sessions as required, in particular developing skills in the use of Information Systems and Information Technology.
  • Work to Phoenix Futures’ policy and values in equality and diversity.
  • Undertake any other tasks in line with this post.
  • To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems.
  • Excellent communication skills, both written and verbal.
  • Understand complex issues presented by people in the community.
  • Determined, with a drive to succeed and a willingness to learn.
  • Passionate and enthusiastic about making a real difference to the lives of people we support.
Previous experience is desirable, however not essential. Administrators come from many different backgrounds and experiences, and you may have the skills required. We are seeking dedicated individuals, based on your values, willingness to learn new skills and the compassion to deliver the best service possible to the people that use our services.Your Rewards
  • Starting salary of £24,637 per annum, with opportunity to access potential yearly salary increments subject to appraisal.
  • Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation
  • 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
  • Benefits including season ticket loan, pension scheme and life assurance
  • Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
  • Continuous training and career development via PXL our dedicated learning management system
  • Access to a 24/7 Employee Assistance programme including telephone and online access
  • A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives.
  • We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
The ServiceWorking in partnership with Derbyshire Healthcare Foundation Trust based in St Andrews House Derby with free on-site parking. We provide community support for people with drug and alcohol problems. We offer advice and guidance, one-to-ones and group sessions, support from harm reduction nurses, prescription services, and needle exchange.About Phoenix FuturesPhoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.Interview ProcessWe want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a short face to face interview. All details will be provided in advance so that you can feel adequately prepared and we can support you with reasonable adjustments as required.Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

Phoenix Futures