Claims Operations Technician FTC
- London
- £45,000 per year
- Contract
- Full-time
- Process and reconcile claims bordereaux in line with market protocols
- Manage loss fund movements, top-ups, and adjustments
- Support end-to-end data submission processes, ensuring alignment with market and regulatory standard
- Liaise with internal stakeholders, brokers, and carriers on operational matters
- Support reporting and documentation for internal controls and audit
- Handling incoming bordereaux files and uploading them into relevant systems
- Managing ongoing loss fund activity and ensuring timely resolution of queries
- Processing submissions via market systems and maintaining accurate records to support compliance and reporting
- Collaborating with internal teams to support operational efficiency
- Minimum 2 years in a technical claims operations or support role
- Proven experience with bordereaux handling and loss fund administration
- Solid understanding of Lloyd’s market processes and standards
- Technically adept in using specialist market systems such as ECF and IMR to manage operational claims data
- High attention to detail and data accuracy
- Strong organisational and time management abilities
- Effective communicator across internal and external stakeholders
- Technically competent with London market systems and tools
- Able to work independently within a structured process