IT Service Reporting Manager

Burberry

  • Leeds
  • Permanent
  • Full-time
  • 1 month ago
INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.JOB PURPOSEThe SIAM Reporting Manager is responsible for the strategic design, delivery, and continuous improvement of reporting capabilities across the Service Integration and Management (SIAM) function. This role ensures that service performance data is accurate, comprehensive across internal teams and third-party suppliers, and aligned with organisational objectives. By producing clear, actionable insights and assurance reporting, the role supports data-driven decision-making, transparency, and accountability. Through high-quality reporting, the SIAM Reporting Manager enables the identification of performance gaps, drives continuous improvement, and reinforces compliance with agreed service standards and policies.RESPONSIBILITIES
  • Lead the development, execution, and continuous improvement of the SIAM reporting framework, ensuring reports deliver actionable insights into service performance, compliance, and improvement opportunities.
  • Collaborate with stakeholders to define and refine reporting requirements, aligning outputs with strategic objectives, service management priorities, and evolving business needs.
  • Deliver regular, high-quality SIAM reporting across suppliers, resolver groups, and internal service management functions/processes.
  • Establish and enforce standards for reporting formats, metrics, and data sources to ensure consistency, comparability, and alignment with ITIL and SIAM principles.
  • Drive the enhancement of dashboards and visualisations to improve usability, relevance, and stakeholder engagement, incorporating feedback and promoting continuous improvement.
  • Promote adoption of self-service reporting tools (e.g. Helix dashboards), providing training and guidance to enable teams to independently access and interpret data while maintaining data quality and integrity.
  • Ensure effective data stewardship by maintaining the accuracy, completeness, and timeliness of service data used in reporting.
  • Identify and communicate performance insights and required actions to service providers, supporting data-driven performance improvement and compliance.
  • Implement governance mechanisms to monitor, maintain, and improve data quality, ensuring reporting supports strategic decision-making and assurance.
PERSONAL PROFILE
  • Proven experience in IT service management reporting, data analysis, or business intelligence within a multi-supplier or SIAM environment.
  • Strong understanding of ITIL processes, service performance metrics, and service management principles.
  • Hands-on experience with reporting and dashboard tools (e.g., Helix, Power BI, Tableau, ServiceNow Performance Analytics).
  • Ability to define and implement reporting strategies, standards, and data governance to ensure quality and consistency.
  • Excellent analytical skills with the ability to translate complex data into clear, actionable insights for varied stakeholders.
  • Experience training and enabling users in self-service reporting environments.
  • Familiarity with data automation and scripting (e.g., SQL, Python) to enhance reporting efficiency (desirable).
  • Proven ability to collaborate across functions and manage relationships with internal teams and third-party vendors.
FOOTERBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Burberry