Application Support Analyst (Level 2)Location: Richmond, UK (Hybrid)Do you have strong SQL skills and a passion for solving complex application issues? We’re expanding our Application Support team and looking for a Level 2 Application Support Analyst to deliver high-quality technical support to internal and external users of our Core Echo product.As part of Selected Interventions — now a proud member of the AMCS Group — you’ll play a key role in ensuring the stability, reliability, and performance of the mission-critical systems that power sustainable field operations.About Selected InterventionsWe’re a software and services company powering the environmental sector through our class-leading ECHO™ Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO is used by global, multi-billion turnover companies to manage complex field operations through a seamless suite of web, desktop, and mobile applications.What Makes Us DifferentWe’re specialists in environmental services, with a mission to help the planet operate more sustainably. Now part of AMCS Group, we offer the agility of a close-knit team with the global scale and resources to grow your career.Role DescriptionThis is a full-time hybrid role for an experienced Level 2 Application Support Analyst. You’ll act as an escalation point for Level 1 analysts and help ensure tickets are resolved promptly and thoroughly. You'll attend customer review meetings, create internal knowledge articles, and provide mentorship to junior team members — all while working closely with cross-functional teams such as Development, Infrastructure, Product, and Account Management.Day-to-Day Responsibilities
Troubleshoot, diagnose, and resolve application issues with a strong focus on SQL and system behaviour
Act as a point of escalation for Level 1 support analysts
Attend client meetings to provide technical insight and follow up on outstanding issues
Review support queues and help guide Level 1 analysts through complex problems
Document resolution steps clearly and completely in the support system
Create and maintain internal knowledge base documentation
Deliver occasional informal training ("brown bag" sessions) to share best practices
Experience and Skills Needed
Proficiency in SQL and troubleshooting relational databases
Strong analytical and problem-solving skills
Experience with support ticketing systems and working to SLA targets
Good understanding of technical environments including Java, XML, Windows, Web/HTML
Excellent written and verbal communication
Ability to remain calm under pressure and multitask in a fast-paced setting
Team player with a proactive, can-do attitude
Experience working with enterprise applications is a plus
Why Join Us
Be part of a growing, mission-driven company making a real impact in the environmental sector
Collaborate with talented professionals in a supportive and agile team
Enjoy hybrid working, a unique office environment in Richmond, and global career growth opportunities through AMCS Group
Benefits
Private medical insurance
Enhanced maternity/paternity leave
Cycle-to-work scheme
Casual dress & company events
Sick pay & on-site parking
Work-from-abroad options
Diversity & InclusionWe welcome applicants from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.#LI-JC1
