Client Advisor - Selfridges London

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette

• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs

• Be a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services

• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)

• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference

• Inspire clients through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment and integrity

• Connect with clients and team members by asking strategic questions and establishing lasting relationships

• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services)

• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately

• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working

• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy

• Minimum 3 years of experience in luxury retail environment or client-related experience (e.g., hospitality)

• Experienced sales and clienteling professional in an omnichannel luxury environment

• Proven track record in achieving sales results and cultivating relationships with a diverse client base

• Passion for luxury retail environments; jewelry / watch expertise is a plus

• Collaborative team player with strong interpersonal and communication skills

• Thoughtful and service-oriented with knowledge of luxury etiquette

• Experienced in deploying sales strategies and clienteling initiatives

• Digitally-savvy and at ease with omnichannel tools

• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.

• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

• Must have authorization to work in the United States or in the country where the position is based.

• Proficiency in multiple languages

• A college/university degree

• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work

Tiffany & Co.