Field Service Engineer - UK

• Interface between our customers, Sungrow and Sungrow-Samsung SDI.
• Take ownership of dispatched customer issues.
• Provide service and customer support during field visits or dispatches.
• Run diagnosis on errors or technical problems.
• Deliver support and contribute service solutions for our customers.
• Perform all on site installation, repair, maintenance and test tasks as well upgrades or rework activities.
• Support the Project Management during commissioning and site acceptance services.
• Follow operational procedures, processes and practices as defined, documented and consistently applied.
• Follow the applicable health and Safety instructions and regulations.
• Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.
• Support EMEA Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities.
• Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.
• Prepare documentations and work instructions.
• Participate in the claim management and RMA process.
• Documentation for QA, customer feedback and analysis support.
• Take over randomly on call duties, partly on weekends and nights.

• Education as Electrical technician or Engineer.
• Experience with Battery Storage solutions is beneficial but not mandatory.
• Experience in claim handling, solution finding and execution.
• Experience dealing with customers in critical situations.
• Ability to work independently and structured in an international environment.
• Strong customer orientation, good discipline, team spirit and self-motivation.
• Fluent English language skills (spoken and written).
• Good knowledge of MS Office and comparable software tools.
• Driving license.
• Willing to work on call duty AND to travel.
• Work out of Sungrow UK and home office.

• Opportunities for career advancement
• Attractive Compensation & Benefits
• International Working Environment

Sungrow