Reception team member

easyHotel

  • London
  • Permanent
  • Part-time
  • 2 days ago
Here at easyHotel, we are now looking to recruit a fantastic Reception Team Member at our Croydon hotel. Working as part time on a permanent basis you will receive a competitive salary of £12.30 per hour.As our Team Member your goal is to help ensure our customers have a great experience when staying with us.About easyHotelWe are easyHotel, and were inventing a new breed of affordable and low-carbon hotels. Our mission is to enable more people to travel, by offering hotels for everyone; hotels that are simple to book, simple to use and city-focused; hotels that are designed for both those travelling on a budget and those who prefer to save money on their hotel to indulge in the best the city has to offer.We are a growing and ambitious brand that aspires to become a 100 strong pan-European platform within the next 5 years. We are present in 11 countries with 42 hotels and have recently opened a hotel in Marseille.Role & responsibilities:
  • Happy with flexible working
  • Support with day to day operations
  • Be the first point of contact for the guest experience
  • Dealing with guest queries and complaints
  • Inspecting rooms and communicating to maintenance or housekeeping with any issues
  • Ensuring positive guest experiences, resulting in 5* reviews
  • Ensuring smooth process through Apaleo (hotel booking system)
What’s in it for you ?
  • Competitive salary with bonus and commission structure
  • The opportunity to join an international team, with real potential to grow your career on a global stage
  • An entrepreneurial working environment with opportunities to get involved in all areas of the business
  • Eye Test Vouchers
  • Bike to work scheme
  • Life Assurance scheme
  • Staff discount on hotel stay
  • Social event throughout the year to include team engagement day out, summer party, & Christmas event
  • Pension
  • An employer who is committed to the sustainability agenda
  • Training and development opportunities.
  • Employee Assistance Programme available including counselling sessions through a third party (T&Cs apply)
If you’d like to be part of this journey we want to hear from you!

easyHotel