Customer Service Advisor
Pendragon
- Sunderland
- Permanent
- Part-time
- You’ll provide a hassle-free experience whilst guiding and assisting customers through the process and converting appointments into purchases;
- You’ll enjoy and be confident on the phone talking to our customers and enjoy working towards targets that give you the opportunity to earn more!
- You’ll conduct thorough vehicle appraisals, liaising with our head office buying teams to gain accurate valuations before presenting this to the customer;
- You’ll maintain customer records, complete purchase paperwork and ensure vehicles are brought into stock correctly using our DMS (Dealership Management System);
- You’ll be self-motivated and build effective relationships internally and externally;
- You’ll be flexible to work part-time on a shift pattern, including working weekends.
- Be able to confidently engage and build relationships with our customers
- Be driven to succeed in a fast paced, target orientated business environment
- Have the ability to work with minimal supervision
- Have experience in a process driven environment
- Great organisational and time keeping skills as well as experience using computer systems
- Have an excellent attention to detail