Appointments Clerk Gastroenterology

NHS

  • Chichester
  • £24,465 per year
  • Contract
  • Full-time
  • 3 days ago
An exciting opportunity has arisen for Maternity Cover Appointments Clerk in the Gastroenterology Department at St Richards Hospital. Working 37.5 hours per week, Monday - Friday (7.5hours per shift), booking all new & follow up appointments as per consultant team requests and from pending lists/patient tracking lists.You will be required to support with clinic cancellations and rescheduling of appointments including last minute telephone communication with patients.This is an exciting opportunity for any individual who relishes a challenge and is looking for a starting point career within the NHS.The successful post holder should have a proactive and friendly attitude with an excellent telephone manner.Full training on IT applications will be provided (Careflow).Main duties of the jobYou must be able to work under your own initiative, possess excellent organisational skills and be experienced in dealing with confidential information. You will need attention to detail when booking patients into individual consultant and nurse clinics.Clerical support to the gastroenterology secretariat enabling our team to provide an efficient and effective secretarial service to the Consultants and clinical teams within gastroenterology.Book all Gastroenterology/IBD new & follow up appointments from pending lists via Careflow and support with clinic cancellation and rescheduling.About usAt UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.We treat our patients & staff with the same compassion & empathy we expect for ourselves. We're here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme,for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop.We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.We look forward to receiving your application & the start of your journey with UHSx.Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/DetailsDate posted01 September 2025Pay schemeAgenda for changeBandBand 2Salary£24,465 a year per annum pro rataContractFixed termDuration12 monthsWorking patternFull-time, Flexible workingReference number279-6965798-AUG25Job locationsSt Richard's HospitalSpitalfield LaneChichesterPO196SEJob descriptionJob responsibilities
  • Book all gastroenterology new & follow up appointments as per consultant/registrar/ specialist nurse request and from pending lists / patient tracking lists including IBD nurse specialists.
  • Support with all gastroenterology clinic cancellation requests and rescheduling of patients.
  • To communicate with patients via telephone to inform them of their appointments.
  • To liaise with all levels of medical staff and administration staff and to escalate issues to your line Manager.
  • Fold and post patient letters
  • Support with ordering stationary requirements via Oracle online system as requested.
  • Support with delivering endoscopy/radiology requests as requested.
  • Support with scanning and uploading onto EVOLVE as required.
Job descriptionJob responsibilities
  • Book all gastroenterology new & follow up appointments as per consultant/registrar/ specialist nurse request and from pending lists / patient tracking lists including IBD nurse specialists.
  • Support with all gastroenterology clinic cancellation requests and rescheduling of patients.
  • To communicate with patients via telephone to inform them of their appointments.
  • To liaise with all levels of medical staff and administration staff and to escalate issues to your line Manager.
  • Fold and post patient letters
  • Support with ordering stationary requirements via Oracle online system as requested.
  • Support with delivering endoscopy/radiology requests as requested.
  • Support with scanning and uploading onto EVOLVE as required.
Person SpecificationEssential & Desirable criteriaEssential
  • GCSE ENGLISH GRADE A-C
  • MICROSOFT OFFICE Word, Excel & Outlook
  • EXCELLENT TELEPHONE MANNER & EMAIL COMMUNICATION
  • ABLE TO WORK AS PART OF A TEAM
Desirable
  • EXPERIENCE OF CAREFLOW (SEMA-HELIX) - appointment bookings
  • PREVIOUS EXPERIENCE OF BAND 2 MEDICAL SECRETARIES ASSISTANT / OFFICE ADMINISTRATION
  • PREVIOUS EXPERIENCE OF EVOLVE PAPERLIGHT SYSTEM
Equality, Diversity, and InclusionEssential
  • Evidence of having championed diversity in previous roles
  • Evidence of having undertaken own development to improve understanding of equalities issues
Person SpecificationEssential & Desirable criteriaEssential
  • GCSE ENGLISH GRADE A-C
  • MICROSOFT OFFICE Word, Excel & Outlook
  • EXCELLENT TELEPHONE MANNER & EMAIL COMMUNICATION
  • ABLE TO WORK AS PART OF A TEAM
Desirable
  • EXPERIENCE OF CAREFLOW (SEMA-HELIX) - appointment bookings
  • PREVIOUS EXPERIENCE OF BAND 2 MEDICAL SECRETARIES ASSISTANT / OFFICE ADMINISTRATION
  • PREVIOUS EXPERIENCE OF EVOLVE PAPERLIGHT SYSTEM
Equality, Diversity, and InclusionEssential
  • Evidence of having championed diversity in previous roles
  • Evidence of having undertaken own development to improve understanding of equalities issues

NHS