Digital Account Manager London, England
- London
- Permanent
- Full-time
- Responsible for delivering on the over-arching display and programmatic strategy across the account(s) and ensuring this ties in with the wider digital and comms strategy.
- Acting as a key digital point-of-contact for your specific client(s) ensuring their continuing confidence in the quality of the team and agency's digital output.
- Demonstrating a deep understanding of the media and technology developments that influence your client's business. Able to identify opportunities to test and innovate in the display & programmatic space, presenting these opportunities to stakeholders and securing client backing.
- Managing internal and external stakeholders to ensure multiple projects can be delivered simultaneously and to the required standard.
- Building and maintaining relationships with the key media partners and tech platforms.
- Overseeing the production of comprehensive digital media plans (+ supporting material) that align with client's objectives and KPIs. Able to clearly articulate the rationale for proposed campaign tactics (channels, budget, audience, formats etc.) and present these back, both to internal and external stakeholders.
- Responsible for the end-to-end setup (from brief to end of campaign report) of digital campaigns across all relevant platforms/partners, working with 3rd party vendors and in-house programmatic teams to ensure accurate setup of campaigns.
- Responsible for maintaining the standard of regular quality assurance (QA) checks undertaken by those working on the account to ensure campaigns are set up to defined best practice standards (and helping to evolve these best-practices as necessary).
- Working with team to ensure the standard and accuracy of weekly/monthly campaign performance reports. Leading client calls on a regular basis and supporting the wider team to present results as necessary.
- Ensuring all performance commentary delivers valuable insight and recommendations to clients. Working with the team to identify trends and recommend actions to capitalise/mitigate these trends as necessary.
- Ensuring the standard of end-of-campaign reporting and quarterly/annual reviews. Leading standalone research projects as required by the client.
- Identify opportunities to test and innovate in the digital space. Presenting these opportunities to stakeholders and securing client backing. Developing these into initiatives that can be used to further evolve the standard & efficiency of digital buying across the wider team.
- Developing tailored testing/learning agendas for clients that drive clear and actionable insight.
- Working closely with planning team + other channel specialists to ensure our digital activity compliments and enhances the wider marketing mix.
- Collaborating on thought-leadership pieces and POVs for the agency.
- Responsible for the accurate and effective management of agency finance processes. Ensuring the immediate team fulfil the mandatory finance process in a timely and accurate manner to ensure prompt payment/invoicing and minimise finance queries.
- Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
- Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
- Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
- Strategic Campaign Management: You have a strong background in planning, managing, and optimising display and programmatic campaigns.
- Reporting & Insights: You are skilled at compiling detailed, insightful end-of-campaign reports and presentations, and have experience collaborating with teams to deliver regular client updates, such as QBRs and annual reviews.
- Client & Stakeholder Relationships: You have a track record of building strong relationships with clients and external partners. You are confident presenting to clients and leading calls, ensuring clear and effective communication at all times.
- Collaboration & Attitude: You thrive in a collaborative team setting, bringing a positive, proactive, and solutions-focused approach to your work.
- Teamwork is key to this role and we are looking for someone who is collaborative, friendly, and with a can-do attitude.