Client Excellence Manager, Global Consulting Services

Deloitte

  • Gatwick, West Sussex Leeds, Kent
  • Permanent
  • Full-time
  • 30 days ago
Connect to your IndustryDeloitte's Global Consulting Services professionals support our global businesses to drive impact and create enduring value for clients in Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T). We deliver purpose-driven services and solutions and provide a consistent, best-in-class “One Deloitte” experience around the world.Connect to your career at DeloitteDeloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity
  • Drive the execution of GLCP support programming across four key dimensions: account leadership, GLCP engagement, account growth initiatives, and performance management.
  • Provide strategic, analytical, communications, and operational support to the Client Excellence leader and Program Lead.
  • Oversee PMO operations, including managing regular meetings, tracking sprints, and monitoring the budgeting process.
  • Maintain and manage the centralized GLCP tracking system, ensuring distribution lists are up-to-date and access permissions are appropriately granted or revoked.
  • Facilitate efficient communication and integration of changes across stakeholder groups to ensure alignment and transparency.
  • Strengthen connections between Client Excellence (CE) and Member Firms (MFs) by leveraging global firm knowledge, relationships, and resources.
  • Deliver insights that drive growth by conducting thorough analysis and preparing impactful presentations for senior leadership.
  • Execute the GCS GLCP performance management process, including goal setting and year-end consensus meetings.
  • Act as the liaison with Deloitte Technology to implement changes in the performance management tool, ensuring seamless goal setting and review processes.
  • Identify opportunities to enhance client excellence programs and drive continuous improvement.
Connect to your skills and professional experience
  • Relevant experience in business advisory or consulting, or equivalent roles.
  • Proven ability to manage complex global networks and collaborate effectively across cultures, particularly with senior personnel.
  • Strong strategic thinking skills with a track record of planning and executing integrated, global business programs.
  • Executive presence with exceptional communication and presentation skills, capable of simplifying complex information into clear, actionable messages.
  • Proficient in risk management, with the ability to identify and escalate project-related issues when necessary.
  • Adept at multitasking and delivering results across multiple projects in a fast-paced, dynamic environment.
  • Highly organized and detail-oriented, with strong project management capabilities.
  • Proactive and responsive to leadership needs, anticipating challenges and providing solutions.
  • Self-motivated with the ability to coordinate effectively among senior leaders and drive initiatives independently.
Connect to your business - Enabling FunctionsCollaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.Personal independenceRegulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.Connect with your colleagues"Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." - Deloitte employeeOur hybrid working policyYou'll be based in UK Wide with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.Our commitment to youMaking an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.Connect to your next stepA career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersWPFULL SLICSS LOCOFFICE

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