Business Development & Marketing Operations Senior Manager

• Oversee the day-to-day operations of the Business Development & Marketing team to ensure the effective delivery of strategic priorities and consistent service quality across the business
• Working with the functional heads of units within the team continuously develop, document and maintain processes, systems, and tools to improve team efficiency, standardisation and project management practices
• Coordinate departmental KPIs and reporting to evaluate performance and inform strategic decisions

• Lead the planning, execution, and delivery of complex global BD and marketing initiatives in collaboration with key stakeholders
• Support the CBDMO in transforming strategic priority plans into operational deliverables with clear timelines and accountability
• Manage cross-functional projects, acting as a key coordinator for optimal coordination and alignment of the various units within the team

• Working with the individual budget-holders, manage the Business Development & Marketing group's aggregated budgets, including forecasting, tracking spend, and supporting financial planning
• Collaborate with the finance team to ensure accurate and timely reporting, compliance, and efficient use of resources
• Working with the key stakeholders, maintain oversight of the team's vendor management and procurement processes

• Working closely with the Head of Digital Marketing, the Head of Client Intelligence and other stakeholders:

• act as a champion for the department's digital tools (e.g. CRM, digital marketing, digital platforms and project management software), ensuring optimal usage, training, and adoption in the team
• partner with IT (including the AI team) and external providers to evaluate, implement, and integrate technology solutions
• Identify opportunities for process improvement and automation to enhance efficiency and scalability
• Maintain knowledge of business processes, industry, and technology trends in marketing and business development technology solutions

• Serve as a trusted advisor and operational right-hand to the CBDMO, supporting leadership communications and team meetings, planning cycles, decision-making and reporting
• Build strong relationships with stakeholders across Ogier's Service Lines, offices and Business Support functions to drive integration and consistency
• Support the Business Development & Marketing team's development through skills audits, onboarding, and resource coordination

• Minimum of 10 years' experience in business development & marketing operations required, preferably in a law firm or other professional services
• University degree required
• Highly developed project management skills with relevant qualifications preferred
• Proven experience managing large-scale projects and departmental operations, ideally with global coverage
• Strong financial and analytical skills with confidence in budgeting and reporting tools and excellent attention to detail
• Strong experience with marketing and CRM platforms (e.g., InterAction, Vuture, etc.)
• Advanced MS excel, PowerBI expertise for data visualisation and analysis
• Excellent interpersonal and communication skills, both oral and written, with the ability to develop collaborative working relationships
• Client-focused mindset with the ability to engage confidently at all levels of the firm
• Highly organised, proactive, and delivery-focused, with a continuous improvement mindset
• Excellent judgment, strong prioritisation and problem-solving skills
• Self-motivated and able to work independently but also part of the wider team
• Ability to travel as needed to the firm's offices

Ogier