Sales Consultant
- Coleshill, Warwickshire
- Permanent
- Full-time
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Mileage allowance
- Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Employee rewards portal with many more benefits…
- Behave in line with our company values – Integrity, Caring and Quality
- Experience working in a customer facing role delivering under pressure
- Experience in generating leads and sales through telephone-based business development.
- Proven track record of successfully completing the sales process with customers
- Proven ability to work under pressure and meet sales targets
- Excellent IT skills with demonstrable knowledge of Microsoft Office tools
- Strong negotiation and sales skills
- Excellent administration and organisational skills
- Good planning and organisational skills
- Excellent communication skills
- Patience and ability to remain calm under pressure
- A friendly, trustworthy, and professional attitude
- Comfortable using multi-channel forms of communication
- Ability to handle complaints and difficult situations
- An interest in property and the housing market
- Willing to be flexible in respect of day-to-day duties and hours worked
- Full driving licence and access to a suitable vehicle
- Willing to travel to all sales sites within the division, including regional offices
- Willing to work weekends
- 5 GCSEs / GCE or equivalent including Mathematics and English (at C grade or above)
- A Levels in any discipline
- Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.
- Implement Vistry’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
- Assist with internal or external audit as required in line with Vistry Values of ICQ.
- Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands.
- Conduct yourself with internal and external stakeholders as ambassadors of Vistry.
- Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s).
- Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome.
- Awareness of local market and economic conditions.
- Travel to all designated developments to undertake pre booked customer appointments.
- Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home.
- Maintain detailed knowledge of all relevant purchase assistance schemes, alternative site’s and house types, to ensure every customer is offered a bespoke choice of purchase options.
- Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company.
- Respond to all cancellations making every effort to ‘save’ and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments.
- Work with the Site teams to understand the build progress to provide customer information as required.
- Work alongside colleagues within the designated developments to ensure all aspects of the sales process is communicated to the team, customer and relevant stakeholders.
- Take responsibility for all company property, equipment and presentation across each site within the specified developments.
- Maintain the sales arena including show homes on the development in line with brand and company standards.