Service Manager - Hamilton

Hamilton, South Lanarkshire
£33,500 per year
Permanent
Full-time

13 days ago

Service Manager (Justice Advocacy and Prevention)Location: Hamilton, ML3 6PBSalary: £33,500 per annum. Funding confirmed until 31st March 2027, and as this is a front-line post, the organisation is committed to securing ongoing fundingHours: 35 hours per week (including current rota of 1 evening every fortnight) Applications for 28hrs per week will be considered on a pro rata basis.The organisation established in 2004, is an independent charity with the objective of relieving the distress and improving the welfare of women and girls who, at any time in their lives, have been subjected to any form of sexual violence. The organisation works collaboratively with Rape Crisis Centres across Scotland who also adhere to National Service Standards.The RoleTo oversee delivery of support, information, and advocacy services to survivors aged 12+ affected by sexual violence and to oversee and develop the delivery of sexual violence prevention work. The post holder will work closely with their Service Manager (Support Services) and other staff as appropriate to coordinate the day-to-day activity within the Justice Advocacy and Prevention services. To raise awareness about the prevalence and impact of abuse on individuals and their communities, building resilience and increasing access to support service. This position will involve effective monitoring and evaluation of projects and supporting the Centre Director with development work, funding reports and applications.Key Responsibilities

To mentor, provide guidance and oversee the caseloads / projects undertaken by service delivery staff
To provide supervision to staff and work with the Service Manager (Support Services) in the supervision and support of any volunteers
Support / facilitate the delivery of up-to-date training for staff/volunteers to ensure best practice in their support of survivors
To provide timely regular progress reports of Service Delivery
To market and publicise the service, events and campaigns, supporting multi-agency and partnership working and representing the organisation as required
To coordinate the day-to-day tasks carried out by the organisation’s Justice Advocacy Services and the delivery of Prevention Programmes in schools and further education establishments
To promote opportunities for reflective practice, sharing experiences and identifying learning opportunities within the wider team
To contribute to funding applications and progress reports as required
To promote, embed and analyse effective monitoring and evaluation systems within the service
To provide therapeutic support and advocacy services (face to face / telephone / online) within a feminist, survivor-centred approach at all times
To work on a community outreach basis as necessary, including visits to other settings
To record all information pertaining to LRCC’s support services accurately and appropriately in line with LRCC’s support service information recording and Data Protection systems.
To implement relevant monitoring and evaluation systems which capture both quantitative and qualitative information from all aspects of the support service and ensure this is used to inform service development
To ensure that the development and delivery of support and advocacy recognises the additional barriers and inequalities faced by survivors of sexual violence from marginalized groups and communities and strives to promote at all times inclusive and anti-discriminatory practice across all aspects of the service.
To implement and adhere to National Service Standards
Regular liaison with the Centre Director to plan, review and develop services.
Ensure management and service delivery comply with Safeguarding, Health and Safety standards and Equalities legislation

Skills and Qualifications

Knowledge of legislation and good practice relating to health and safety, data protection and safeguarding of adults and children
Ability to clearly articulate an understanding and commitment to a feminist analysis of gender-based violence
Knowledge of the impact that sexual violence has on women, young people, children, and communities
Experience of providing a level of support to individuals impacted by any form of trauma
Experience of assessing risk and following safeguarding procedures as necessary
Experience of line management and supervising a team
Experienced in the use of IT for self-administration e.g., Microsoft, excel, email and internet
Experience of effective partnership working with statutory or third sector agencies
Excellent numeracy and communication skills both written and oral
Excellent planning and organisation skills with the ability to prioritise workload, managing tight deadlines when required.
A high level of commitment to the values and ethos of the organisation
Demonstrates personal integrity with a ‘can do’ positive attitude
Demonstrates a resilient approach to the workplace, with clear strategies for managing self
Commitment to modelling feminist values and promoting equality and diversity

To ApplyIf you feel you are a suitable candidate and would like to work for this reputable organisation, please proceed through the following link to be redirected to their website to complete your application.All their posts require female applicants and are exempt under Schedule 9, Part 1 of the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975.

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