Customer Services Advisor – Temporary
KH Recruitment
- Kent
- £30,000 per year
- Permanent
- Full-time
Location: Edenbridge
Contract: Temporary – 2 months (with potential extension)
Hours: Monday to Friday, 8:30 am – 5:00 pmAre you a proactive and customer-focused individual with experience in B2B customer service or sales support? We’re looking for a Temporary Customer Service Advisor to join a dynamic and friendly team within a well-established and growing company. This is a fantastic opportunity to be part of a collaborative environment where your organisational skills and attention to detail will be highly valued.What You’ll Be Doing
– In this varied and fast-paced role, you’ll play a key part in supporting customers and internal teams by ensuring a smooth end-to-end service process
– Handle customer enquiries efficiently, working closely with the Sales and Engineering teams to ensure timely responses and solutions.
– Prepare quotations using the Global Pricing System and calculate customer pricing for products and services.
– Process purchase orders, input data into the ERP system, and send order confirmations.
– Gather and verify key customer documentation (such as End Use statements) to support contract reviews.
– Liaise with the Planning Department to coordinate and maintain accurate delivery schedules.
– Raise purchase orders as needed and ensure timely communication of delivery updates.
– Log customer feedback and help drive continuous improvement.
– Support the resolution of customer complaints in coordination with relevant departments.
– Manage incoming calls with professionalism and ensure smooth communication across departments.
– Attend weekly production meetings and keep stakeholders informed of shipping updates.
– Take on additional tasks as required by management – every day is different!Who We’re Looking For
– You’re a confident, adaptable, and detail-oriented individual with strong communication skills and a passion for great service.Essential skills & experience:
– Previous experience in a customer service or sales administration role, ideally in a manufacturing or engineering environment
– Confident communicator, both written and verbal, at all levels
– Working knowledge of ERP and/or CRM systems
– Comfortable with technical product information (ability to understand catalogues and simple drawings)
– Familiar with quality systems such as ISO9001 or AS9100
– Strong IT skills – confident with Microsoft Office (Excel, Word, PowerPoint)
– Highly organised, self-motivated, and a great team player
– Able to work independently and thrive in a fast-paced environmentWhy Apply?
– Be part of a supportive, growing team in a respected business
– Gain valuable experience in a professional B2B environment
– Enjoy varied and engaging work with potential for contract extensionKH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.