General Manager - Joseph Rowntree Housing Trust
- Hartlepool, County Durham
- £45,000 per year
- Permanent
- Full-time
- To lead and support resident events and social events to encourage interaction and build community cohesion.
- To lead and manage colleagues to deliver a reliable, responsive and respectful, person centred housing related service to all residents and service users in line with current policies, procedures and legislation.
- To lead on the development of the service and manage associated projects.
- To lead on the review, updating and monitoring of risk assessments, business continuity plans and where appropriate Person emergency evacuation plans.
- To ensure that the locations are safe, secure and clean and assure all residents are safeguarded at all times.
- Ensure contracted services are procured and monitored in line with JRHT's policies and procedures.
- Ensure that all colleagues have regular one to one meetings, and any support and training needs are identified.
- Strong track record of managing and delivering high quality housing-related services to customers, ideally within a housing, sheltered or extra care environment.
- Qualified in CIH level 3 and above or working towards this. Good understanding of the consumer standards and tenant satisfaction measures.
- Proven experience of working across multi functions or departments to achieve successful results for residents and organisation.
- Proven experience of leading teams across different locations and ensuring that key KPI's and performance is achieved.
- Experience, knowledge and ability to actively listen to and consider the views of others to make informed decisions in complex resident environments.
- Experience of managing external contractor relationships, building partnerships which benefit residents and JRHT.
- Proven experience of creating, monitoring and managing complex budgets which can be discussed with colleagues and residents
- Experience, knowledge and understanding of compliance with all health and safety and compliance regulations and legislation in a sheltered and extra care environment.
- Competent user of Microsoft Office and social media.
- Built on trust
- Show they care
- Making a difference
- An annual salary of approximately £45,000 depending on experience.
- Permanent position with opportunities for professional growth.
- A supportive and inclusive workplace culture.
- Based in York, offering an excellent work-life balance in a vibrant city.
- The chance to make a meaningful difference in residents' lives through quality housing services.